Youstina Boutros
Global Mobility Manager
New Cairo
Summary
Forward-thinking Proactive Global Mobility tax manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Successful at coordinating teams and resources to meet short-and long-term demands. By using experience in Global Mobility & Immigration, including but not limited to Mobile employee policies, cost projection along with Egyptian income tax, social security, labor laws, Immigration process, Double Tax Treaties, OECD model and multi-lateral agreements to lead a team of experts and also work on providing both compliance and consultancy services for high level mobile employees and diversified international client industry fields. Motivate team members consistently to help each reach new levels of performance. Excellent record-keeper, budget administration, and reporting abilities.
Overview
12
12
years of professional experience
19
19
years of post-secondary education
8
8
Certifications
Work History
Global Mobility Manager
Deloitte
6 2020 - Current
- Maximize employee performance with effective training and close mentoring
- Serve Mobile employees by going above and beyond offering exceptional support for needs, ensuring 100% compliance to company policies.
- Help team handle high-volume work by prioritizing tasks and organizing supplies
- Collaborate with team members to meet daily demands and handle challenging projects
- Supervise daily operations of team members and their delivery of compliance and consulting services.
- Established Strong relationships with both internal and external stakeholders, stressing on efficiency of expatriate lifecycle and all global mobility matters including assignment policies, cost effectiveness, compliance, and customer satisfaction.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Assistant Manager
Deloitte
06.2019 - 06.2020
- Identify engagement opportunities and coordinate with engagement leadership to deliver breadth of Global Employer Services to client
- Supported Tax Partner with day-to-day operational requirements
- Met customer demands by tracking market changes and adapting strategies to match competitive offerings to mobile employees
- Exceeded Target with nearly 50%.
- Developed strong working relationships with staff, fostering positive work environment
- Improved customer satisfaction by addressing and resolving complaints promptly
- Collaborated with the management team to develop strategic plans for business growth and improvement
Experienced Senior Tax Consultant
Deloitte
06.2018 - 06.2019
- Satisfied customers with reliable, fast service and efficient problem-solving
- Helped Client management make effective decisions on issues like Internal policy setting and adjusting
- Optimized schedules and work assignments, factoring in different levels of employees.
Senior Tax Consultant
Deloitte
06.2016 - 06.2018
- Adapted to new technology and conducted virtual tax interviews and planning sessions with clients
- Maintained consistent and updated knowledge of Egyptian Income Tax laws and regulations
- Helped clients with issue resolution through proactive communication with local tax authority personnel.
Experienced Tax Consultant
Deloitte
06.2014 - 06.2016
- Educated taxpayers on liability, processing requirements and liabilities
- Troubleshoot problems and developed successful solutions
- Verified accuracy and integrity of forms and supplied details.
Junior Tax Consultant
Deloitte
12.2013 - 06.2014
- Prepared simple and complex tax filings for individuals and businesses
- Assisted taxpayers with completing forms by furnishing sufficient & accurate information
- Served client needs by staying on top of changing laws and processes.
Trainee
HSBC
07.2012 - 08.2012
- Trainee at customer service department
- Provided excellent customer service, maintained professional relationships with clients, and addressed complaints
- Completed inquiries and followed up with customers to share findings and offer solutions
- Helped improve processes and products by relaying customer feedback.
Education
BBA - Accounting
Helwan University
Cairo, Egypt 10.2009 - 05.2013
Some College (No Degree) - Banking & Financial Support Services
AUC
Cairo, Egypt 01.2011 - 04.2012
High School Diploma -
St. Joseph School
Cairo, Egypt 10.1994 - 04.2009
AUC
Skills
Business Development
Meticulous Attention to Detail
Data Analysis &Reporting
Strong administration of Tax, Immigration, labor law and SS legislation
Decision-Making Skills
Staff Management
Team Player
Resource Utilization & Allocation
Ensure consistent & exceptional service delivery
Ability to build and maintain strong relationships with key stakeholders
Problem solver
Significant experience in international Mobility policies
High skills in payroll administration and amendment of compensation packages
Ability to work individually or within team
Staff Training and Development
Workload Management
Certification
ADIT in progress
Languages
Arabic
English
French
Interests
Reading
Drawing
Timeline
Assistant Manager
Deloitte
06.2019 - 06.2020
Experienced Senior Tax Consultant
Deloitte
06.2018 - 06.2019
Senior Tax Consultant
Deloitte
06.2016 - 06.2018
Experienced Tax Consultant
Deloitte
06.2014 - 06.2016
Junior Tax Consultant
Deloitte
12.2013 - 06.2014
Trainee
HSBC
07.2012 - 08.2012
Some College (No Degree) - Banking & Financial Support Services
AUC
01.2011 - 04.2012
BBA - Accounting
Helwan University
10.2009 - 05.2013
High School Diploma -
St. Joseph School
10.1994 - 04.2009
Global Mobility Manager
Deloitte
6 2020 - Current
AUC
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