Zaher Algamel
Sr. Team Leader Fraud And Data Analysis
Cairo
Summary
With over 9 years of experience in fraud analysis, expertise lies in analyzing, managing, and mitigating financial risks. Keen eye for detail and excels in problem-solving, allowing for successful implementation of fraud prevention strategies and enhanced operational efficiency. Strong leadership skills enable effective team leadership towards achieving organizational goals.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Team Leader
Seera Group
01.2021 - Current
- Led a team of analysts to identify and mitigate fraud risks, resulting in significant cost savings and improved customer experience
- Developed and implemented robust prevention policies and procedures
- Conducted regular risk assessments and provided actionable management insights
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Risk Team Leader
Seera Group
06.2018 - 12.2020
- Successfully implemented strategies to reduce and control risks based on in-depth assessments of current operations
- Managed the bank transfer refund process, ensuring accuracy and compliance with regulations
- Conducted interviews and provided comprehensive training to new team members
Online Sales Executive
Almosafer
06.2015 - 05.2018
- Achieved key sales targets through effective customer engagement and product knowledge
- Provided excellent customer service, resolving issues promptly and professionally
Senior Procurement Manager
El Motaheda
01.2013 - 05.2015
- Managed the procurement process, ensuring timely delivery and cost-effectiveness
- Negotiated contracts with suppliers to achieve favorable terms and conditions
Grocery Owner
02.2009 - 01.2013
- Successfully managed a grocery store, overseeing inventory management, customer service, and financial operations
Education
Ain Shams University - European Studies/Civilization
Ain Shams University
01.2002 - 01.2007
Skills
CRM Software
Payment Card Processing
Chargebacks
Executive Presence (Video Conferencing)
Customer Service (Serving International Customers)
Decision-Making Strategies
Effective Listening
Getting Things Done
Motivational skills
Meeting management
Team supervision
Quality improvement
Work planning
Timeline
Sr. Team Leader
Seera Group
01.2021 - Current
Risk Team Leader
Seera Group
06.2018 - 12.2020
Online Sales Executive
Almosafer
06.2015 - 05.2018
Senior Procurement Manager
El Motaheda
01.2013 - 05.2015
Grocery Owner
02.2009 - 01.2013
Ain Shams University - European Studies/Civilization
Ain Shams University
01.2002 - 01.2007