Zahra Osman

Dedicated and reliable Customer Service and Cleaning Professional with over 15 years of experience in retail, food service, and office cleaning environments. Strong work ethic, excellent attention to detail, and proven ability to provide high-quality service in fast-paced settings.

Detail-oriented professional with extensive experience in customer service and issue resolution. Known for strong problem-solving skills and ability to de-escalate challenging situations, consistently ensuring customer satisfaction and operational excellence.

• WHMIS
• First Aid & CPR
• Smart Serve Ontario

• Community Support Volunteer, Regent Park Community Centre, Toronto, ON, 01/01/10, 12/31/12
• Food Bank Volunteer, Dixon Hall Community Services, Toronto, ON, 01/01/07, 12/31/08

• Babysitter / Childcare Helper, Private Families, Toronto, ON, 01/01/00, 12/31/01, Supervised children, prepared meals, and assisted with homework.
• Grocery Helper / Cart Attendant, MapleFresh Market, Toronto, ON, 01/01/99, 12/31/00, Assisted customers, stocked shelves, and collected carts.
• Restaurant Helper / Dishwasher, Family Kitchen Diner, Toronto, ON, 01/01/99, 12/31/99, Cleaned dishes, tables, and assisted kitchen staff.
• Youth Program Assistant, Riverside Community Centre, Toronto, ON, 01/01/98, 12/31/99, Supported youth events and activity setup.
• Newspaper Carrier / Flyer Distributor, Toronto Daily Star Distribution, Toronto, ON, 01/01/98, 12/31/98, Delivered newspapers and flyers on scheduled routes.