ZAHWA TAREK MOHAMED
Sr. Sales Executive
DUBAI
Summary
Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.
I have over 6 years of experience as a customer service and sales seeking for a position that utilizing my skills and experience.
I am passionate to work in an environment that motivates excellence passion of work and loyalty towards the organization that will strength my personal character, which will enable me to become more competitive in my chosen field
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
SALES Executive
RAK CERAMICS
9 2022 - Current
- Attend and greet clients as they enter the showroom in a courteous attitude and provide the necessary inquiries by introducing the products in a professional and knowledgeable manner; Upon the client's request, provide a quotation to the client through SAP system
- Moreover, advice the client material availability will be confirmed with payment commitment only; Availability of such product selected, must be clearly advised to client on the spot or in some cases after a written confirmation from the factory that does not exceed three working days; notify customers for product delivery or delay with an explanation on the cause of delay; Follow up with clients who has been given a quotation and never heard from by contacting the client and find out the wants and needs
- Furthermore, suggest an alternative if the reason was due to unavailability of the required materials or the prices were over their budget; Provide the client with necessary design through our system provided free of charge ; monthly total quotations report provided to showroom Area Manager each month; Handle all data entry work related to sales orders, delivery orders & invoices.
Customer Service Team Leader
Efreshli For Interiors
1 2020 - 8 2022
- Manage relationship with internal and external clients of the call center; Stay up to date on the latest industry trends, technology and best practices; Report on KPIs and track customer service metrics; Manage, lead train and develop call center staff to extend individual skills and achieve overall objectives; Manage the day to day operations of the call center Monitor the activities to ensure all service levels committed are met and exceeded; I started as a customer service representative then I got promoted
Customer Service Specialist
Amazon
1 2019 - 12.2019
- Maintaining a positive, empathetic, and professional attitude toward customers at all times; Responding promptly to customer inquiries; Communicating with customers through various channels; Acknowledging and resolving customer complaints; Knowing our products and answer questions; Processing orders; Keeping records of customer interactions, transactions, comments, and complaints; Communicating and coordinating with colleagues as necessary; Providing feedback on the efficiency of the customer service process; Managing a team of junior customer service representatives; Ensure customer satisfaction and provide professional customer support.
Guest Relation Officer
Concorde Plaza El Salaam Hotel 5 Stars
02.2016 - 12.2018
- Review arrival lists to welcome guests; Attend to special guests (e.g
- VIPs) and answer their inquiries; Help prepare welcome folders with collateral (e.g
- Room service menus, area descriptions); Provide information about amenities, area and venues and promote services; Anticipate guest needs and build rapport with customers; Offer assistance with certain tasks (e.g
- Confirming travel arrangements, taking messages); Address customer complaints and escalate to Guest Relations Manager when needed; Record information in the logbook daily; Ensure compliance with health and quality standards.
Education
bachelor degree - English department
Menofia University
Faculty Of Arts 01.2015 - 04.2019
Skills
Proficient with Microsoft Word, Excel and PowerPoint
Composed and sent over 150 emails a week using Microsoft Outlook
Created and formatted simple office budget spreadsheets on Microsoft Excel
Wrote, edited and formatted documents on Microsoft Word
Organize tasks using Google Calendar
Problem solving & Creativity
Flexibility
Responsibility
Teamwork & Leadership
Communication skills
Business development and planning
Sales strategy & Sales expertise
Goals and performance
Public Speaking
Upselling strategies , Sales and Promotions
Personal Information
- Date of Birth: 08/08/97
- Nationality: Egyptian
Marital Status
single
Timeline
Guest Relation Officer
Concorde Plaza El Salaam Hotel 5 Stars
02.2016 - 12.2018
bachelor degree - English department
Menofia University
01.2015 - 04.2019
SALES Executive
RAK CERAMICS
9 2022 - Current
Customer Service Team Leader
Efreshli For Interiors
1 2020 - 8 2022
Customer Service Specialist
Amazon
1 2019 - 12.2019
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