Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hi, I’m

Zainab Muhammad Abo-Mosallam

Travel Advisor
Giza,GZ
Zainab Muhammad Abo-Mosallam

Summary

Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.

Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team.

Sharp and energetic Travel Agent successful at troubleshooting and handling customer support issues quickly. Bilingual and well-traveled with active listening, relationship-building, customer service and interpersonal skills. Sales-oriented personality and practiced communicator committed to working with successful team.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Enthusiastic Travel Advisor with over 11 months of travel industry experience specializing in Expedia. Strong sales skills, commercial awareness and sound knowledge of domestic and international travel trends. Proficient in computer reservations systems Amadeus and Sabre to interact and negotiate effectively.

Dynamic Travel Advisor with 11 months of extensive hospitality, travel and tourism experience. Strong understanding of major travel suppliers, fine hotels and niche suppliers to coordinate and manage complex travel projects.

Overview

3
years of professional experience
4
years of post-secondary education
4
Certifications
3
Languages

Work History

Expedia Group
October , Giza

Travel Advisor
09.2021 - Current

Job overview

  • Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
  • Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
  • Researched cruises, airfare options and site seeing options to best meet client expectations.
  • Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
  • Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
  • Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
  • Referenced company contracts and rate desk to balance rate and revenue for client and company.
  • Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Improved workplace productivity 80% by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.

Vodafone Ireland
October, Giza

Customer Care Specialist
05.2020 - 07.2021

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Took ownership of customers issues to follow problems through to resolution.
  • Accurately tracked and recorded customer interactions in CRM platform.
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via CRM systems.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Recommended and upsold new products, resulting in 50% increase in revenue.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assessed and offered solutions to improve procedures and customer experiences.
  • Provided customers with detailed information on company products, services and materials.

04.2019 - 04.2020

Job overview

  • Customer Care at Etisalat.

Education

B.A from English language and Translation
09.2014 - 05.2018

University Overview

Skills

    Itineraries

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Certification

Graduation Project: Translating Books

Interests

Art and Hand crafts

Blogging

Learning languages

Yoga

Podcasting

Timeline

Travel Advisor
Expedia Group
09.2021 - Current
Customer Care Specialist
Vodafone Ireland
05.2020 - 07.2021
04.2019 - 04.2020
B.A from English language and Translation
09.2014 - 05.2018
Zainab Muhammad Abo-MosallamTravel Advisor