Zainab Samir Ibrahim Mohammed Elgazzar
Bachelor Of Law - Age 32
Cairo
Summary
Dynamic professional with a proven track record in customer service excellence at Egyptian Telecom Company. Adept at enhancing client relationships and resolving issues promptly. Skilled in financial analysis and reporting as an Accountant Manager, while also founding a successful gym by identifying market needs. Strong communicator with a focus on operational efficiency.
Overview
2
2
Languages
Work History
Customer Service
Egyptian Telecom Company ( We )
2022 - 2023
- Strengthened client relationships by providing exceptional customer service in all interactions.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally.
- Greeted customers warmly to provide exceptional customer service.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed customer transactions quickly, accurately, and with excellent customer service skills.
Accountant Manager
at Pyramids Real Estate Marketing Company
2021 - 2022
- Managed accounts payable and receivable, improving cash flow and reducing outstanding debts.
- Applied advanced analytical techniques to identify trends in revenue generation, cost control, and profitability optimization.
- Monitored and analyzed accounting data and produced financial reports or statements with Software.
- Established financial status by developing and implementing systems for collecting, analyzing, verifying and reporting financial information.
Customs Broker
Public Relations Officer at Mohamed Kamal Abbas Car and Trailer Trading Company
2019 - 2020
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.
- Leveraged knowledge of duty drawback programs to help clients recover funds from overpaid tariffs or taxes on importsexports.
- Improved shipment processing times by maintaining open communication lines between various parties involved in international trade transactions.
Founder
Life Style Gym
2017 - 2019
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Created organization's mission and vision statements for use by employees.
Education
Bachelor Of Law -
Mansoura University
Skills
Customer service excellence
Timeline
Customer Service
Egyptian Telecom Company ( We )
2022 - 2023
Accountant Manager
at Pyramids Real Estate Marketing Company
2021 - 2022
Customs Broker
Public Relations Officer at Mohamed Kamal Abbas Car and Trailer Trading Company
2019 - 2020
Founder
Life Style Gym
2017 - 2019
Bachelor Of Law -
Mansoura University
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