Zeina Alaa Afifi
Nasr City, Cairo,
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
1
1
year of professional experience
Work History
Logistics coordinator and customer service rep
Ravago company
08.2023 - Current
- Ensured End-to-End Process Accuracy: Oversaw the entire process lifecycle, from inception to final delivery. Diligently monitored each stage to guarantee correctness and adherence to quality standards.
- Customer Engagement and Follow-Up: Maintained close communication with customers throughout the project. Addressed their queries, provided updates, and ensured their satisfaction.
- Collaboration with Dubai Office: Worked collaboratively with the Dubai office to streamline procedures and facilitate seamless completion of tasks.
Education
Bachelor of Georgia Joint Program - Marketing Major
Cairo University
01.2023
High School Diploma -
Saint Vincent De Paul
01.2019
Skills
- Excellent usage of Windows, and Office (Word, Excel, PowerPoint)
- Problem-Solving and Analytical Thinking
- Ability to work on own initiative and as part of ateam
- Ability to work under pressure and in a tough environment
- Process Management
- Attention to Detail
- Adaptability and Flexibility
Languages
Arabic (Mother tongue)
French (Fluent)
English (Excellent)
Graduation Project
Strategic Marketing and Brand Management
- Product Selection and Market Analysis: Evaluated existing products in the market.
Developed a comprehensive marketing plan to meet customer needs effectively.
- Brand Choice and Target Segmentation: Selected the “Glitz” chocolate brand as our focus.
Identified specific customer segments to target.
- Campaign Testing and Innovation: Conducted rigorous testing of the brand’s advertising campaign.
Explored advanced marketing methods for optimal results.
Researches
Digital Marketing/Integrated Marketing:
- Led extensive marketing campaigns to rebrand 1990s snacks.
- Implemented random giveaways to engage and attract customers.
International Marketing:
- Conducted market research to identify countries with strong industry reputations.
- Successfully launched a new product line related to that industry in the chosen country.
Training
Financial inclusion summer training program in CIB.
Timeline
Logistics coordinator and customer service rep
Ravago company
08.2023 - Current
Bachelor of Georgia Joint Program - Marketing Major
Cairo University
High School Diploma -
Saint Vincent De Paul
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