ZEINA MOTAZ HASSAN

• Recognized as the #1 Account Manager company-wide for consistently exceeding client satisfaction and revenue targets.
• Built and maintained long-term client relationships, leading to high retention and repeat business.
• Resolved escalated issues promptly and diplomatically, preserving key accounts and trust.
• Provided exceptional customer service by anticipating client needs and delivering tailored solutions.
• Identified upsell and cross-sell opportunities in collaboration with the sales team to expand client accounts.
• Negotiated contracts and pricing, securing favorable terms while maintaining strong client rapport.
• Managed a diverse portfolio of accounts, ensuring timely communication and efficient problem-solving.
• Leveraged CRM tools to maintain accurate records, track engagement, and drive client strategy.
• Led client meetings and strategy sessions to gather feedback, adjust service delivery, and strengthen alignment with business goals.
• Streamlined internal processes to improve coordination between client-facing and internal teams.
• Promoted long-term growth by strategically networking and deeply understanding client industries and needs.
• Communicated product benefits clearly, helping clients make informed decisions and increasing customer confidence.

• Managed multiple concurrent projects by prioritizing tasks, allocating resources efficiently, and staying aligned with strategic objectives.
• Developed detailed project plans with clear timelines, milestones, and budgets to ensure accountability across teams.
• Collaborated with senior leadership to align project objectives with long-term business goals.
• Coordinated cross-functional teams to anticipate risks, resolve issues, and maintain progress.
• Supervised staff and team performance, ensuring high standards in execution and delivery.
• Adapted project schedules and strategies in response to evolving needs and constraints.
• Ensured quality control and conformance to client specifications before final delivery.
• Provided transparent updates to stakeholders and clients through regular progress reports.
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Key Responsibilities & Achievements:

• Worked directly with high-profile clients, including The Napoleon Hill Institute — creators of Think and Grow Rich, one of the most influential business books of all time — and collaborated closely with their CEO on strategic initiatives.
• Led a team managing over 50 sales funnel projects across diverse industries, contributing to over $100M in client revenue.
• Reduced funnel completion time by over 50% through process optimization and team coordination.
• Integrated Artificial Intelligence (AI) into product SOPs, enhancing efficiency and innovation in product workflows.
• Developed and documented Standard Operating Procedures (SOPs) critical to the launch and maintenance of new products.
• Managed team performance and project timelines, ensuring consistent delivery on tight deadlines.
• Led collaboration meetings to design and refine essential processes for new product development.
• Analyzed product feedback and user data to identify strengths, gaps, and future development opportunities.
• Improved existing products by incorporating customer insights and evolving market needs.
• Established and monitored launch schedules, ensuring seamless coordination and timely execution across departments.

• Improved project efficiency by implementing strategic project management processes and methodologies.
• Streamlined team collaboration through effective communication strategies and coordinated efforts across departments.
• Coordinated schedules and resources to ensure efficient job completion and smooth project workflows.
• Facilitated communication between internal teams and external partners, ensuring alignment and timely execution.
• Optimized planning processes by introducing project management tools and strategies that increased overall efficiency.
• Enhanced cross-functional collaboration through the creation of streamlined communication channels for better project management.
• Streamlined client consultations and project tasks, reducing bottlenecks and improving decision-making timelines.
• Boosted design team productivity by implementing efficient project management tools and clear workflows.
• Developed and executed project management plans for key account initiatives, aligning them with client objectives and deadlines.
• Successfully managed multiple projects simultaneously, prioritizing tasks based on urgency, resource availability, and business goals.
• Planned, designed, and scheduled project phases, ensuring deadlines and milestones were consistently met.

• Wrote compelling copy for various mediums, including ads, blog posts, newsletters, and more.
• Conducted thorough research and interviews to ensure accuracy and relevance in all content.
• Collaborated with creative teams, including designers, PR professionals, and developers, to create cohesive marketing campaigns.
• Mastered the use of Artificial Intelligence to enhance and streamline the copywriting process.
• Interpreted copywriting briefs to ensure alignment with project goals and client needs.
• Collaborated on marketing projects like email campaigns and landing pages to deliver impactful, brand-aligned content.
• Edited and proofread copy, ensuring clarity, accuracy, and consistency across all materials.
• Applied SEO principles to maximize the reach and impact of all written content.
• Sourced images and other multimedia content to support and enhance written copy.
• Worked closely with developers to understand the funnel-building process, ensuring seamless integration of content within the user journey.

• Processed payroll paperwork for new employees, including clients and coaches, ensuring timely and accurate compensation.
• Supported benefits administration, completing, verifying, and processing required forms for employee benefits.
• Kept accurate records of commissions, PTO, and sick leave, ensuring up-to-date and reliable data.
• Troubleshot issues and developed solutions, ensuring smooth operations and minimizing disruptions.
• Completed tasks promptly and with minimal oversight, demonstrating independence and efficiency.
• Resolved equipment issues using troubleshooting and repair abilities, ensuring minimal downtime.
• Collaborated with team members to meet daily demands and tackle challenging projects, maintaining productivity.
• Interpreted blueprints and plans to assist in project execution and team support.
• Protected company and customer data by adhering to strict information policies and safeguarding sensitive information.
• Assisted with additional duties during slow periods to maintain team productivity and efficiency.
• Maintained full compliance with legal, health, and safety regulations, ensuring company standards were upheld.
• Monitored employees and guests to prevent theft and ensure security.

• Shadowed the compliance team to gain hands-on experience with regulatory standards and procedures.
• Made frequent trips to the hospital to observe and understand the functionality of the medical equipment sold by the company.
• Assisted with compliance documentation, ensuring that all regulatory requirements were met and properly recorded.
• Verified accuracy and completeness of medical equipment data, ensuring compliance with industry standards.
• Tracked and reported compliance metrics, helping monitor operational activities and departmental progress.
• Collaborated with team members to ensure compliance with health and safety regulations for medical equipment.
• Compiled data and reports related to medical equipment performance and compliance to support operational efficiency.
• Supported business operations by ensuring accurate documentation and compliance with legal and regulatory standards for medical devices.

• Provided comprehensive instruction in English Literature for grades 11 & 12, fostering a rich and engaging classroom atmosphere.
• Managed diverse classroom environments, ensuring effective interaction and participation among students from varied backgrounds.
• Developed proficiency in grading techniques, evaluating exams and papers with constructive feedback to promote student growth.
• Created a learning-friendly classroom environment that encouraged student participation, critical thinking, and in-depth understanding.
• Implemented effective instructional strategies, utilizing appropriate equipment and technology to support lesson plans and activities.
• Provided individualized attention and tutoring for students requiring extra help, boosting their academic achievement.
• Stimulated student engagement through lively discussions, thought-provoking questions, and interactive learning methods.
• Conducted regular assessments of student progress, utilizing both formal and informal testing methods to track performance and guide instruction.