Zeina Youssef
Alexandria,Alexandria
Summary
Skilled Account Advisor with almost one year of experience at Vodafone UK , specializing in billing , account management , and technical support , experienced in client relations from my role at billing and converged care, where I gathered key details to close deals. strong communicator and team player, focused on delivering results and enhancing customer satisfactions.
Overview
2
2
years of professional experience
Work History
Customer service representative
Vodafone UK
Alexandria, Alexandria
02.2023 - 11.2024
- Handled customer billing inquiries, providing clear explanations and resolving issues to maintain high customer satisfaction.
- customer satisfaction. Managed customer accounts, including updates to personal details, service plans, and contract renewals Responded to technical queries, offering troubleshooting support for mobile services.
- Worked closely with cross-functional teams to ensure seamless service delivery and issue resolution.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Adhered strictly to policies and procedures for continued company compliance.
Education
Bachelor of Business Administration - Business Administration
The Egyptian E-Learning University- EELU
Alexandria 10.2023 -
Skills
- Excellent negotiation skills
- Decision making
- Multitasking and Organization
- Teamwork and Collaboration
- Complaint resolution
Languages
English
Advanced (C1)
Arabic
Native
Timeline
Bachelor of Business Administration - Business Administration
The Egyptian E-Learning University- EELU
10.2023 -
Customer service representative
Vodafone UK
02.2023 - 11.2024
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