Zeinab Ashraf Ahmed Gad
Customer Service Specialist
Cairo
Summary
Resourceful and adaptable Business Administration graduate with diverse experience in customer service, back-office support, AI data annotation, market research, and dental assistance. Proven ability to communicate effectively, solve problems, and manage multiple tasks in fast-paced environments. Skilled in optimizing operations, organizing work processes, and supporting team objectives. Quick to learn new concepts and technologies, with a strong commitment to contributing to organizational success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Courier Care
Xceed
01.2020 - 01.2024
- Provide customer support for couriers, handling inquiries, resolving issues, and ensuring efficient delivery operations.
- Assist couriers with order tracking, route optimization, and problem resolution to enhance overall service quality.
- Communicate effectively to maintain smooth operations and improve courier satisfaction.
Backoffice
Teleperformance
Cairo
01.2020 - 01.2024
- Supported team coordination and ensured policy compliance.
AI - Data Annotation
Outsourcing 4 You
01.2020 - 01.2024
- Help AI comprehend and interpret various forms of data such as text or audio.
Market Research Interviewer
El-Arabi Group
01.2020 - 01.2024
- Collect information from people to understand the target market better.
Dental Assistant
Perfect Smile
01.2020 - 01.2024
- Prepare and organize tools needed by dentists.
- Appointment scheduling.
- RecordKeeping
Intern
AlexBank
01.2023 - 01.2023
- Company Overview: Virtual Internship Program - LEAP 2023
- Developed skills in professional client interaction, problem solving, and handling banking service inquiries.
- Virtual Internship Program - LEAP 2023
Education
Business Administration -
Helwan University
01.2020 - 01.2024
Skills
- Interpersonal Communication
- Flexibility
- Computer Skills
- Organizing
Problem-solving
Time management
Attention to detail
Schedule adherence
Business processes and procedures
Training
Virtual Internship Program - LEAP 2023, AlexBank, Completed a one-month virtual training focused on customer service, communication skills, and fundamentals of banking operations., Developed skills in professional client interaction, problem solving, and handling banking service inquiries.
Timeline
Intern
AlexBank
01.2023 - 01.2023
Courier Care
Xceed
01.2020 - 01.2024
Backoffice
Teleperformance
01.2020 - 01.2024
AI - Data Annotation
Outsourcing 4 You
01.2020 - 01.2024
Market Research Interviewer
El-Arabi Group
01.2020 - 01.2024
Dental Assistant
Perfect Smile
01.2020 - 01.2024
Business Administration -
Helwan University
01.2020 - 01.2024
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