Zeinab Muhammad Ibrahim
Cairo
Summary
A results-oriented and proactive professional with over 5 years of experience in operations coordination,with solid background in coordinating successful events, managing logistics, and CSR initiatives. Skilled in leadership, stakeholder engagement, and process improvement, with a proven ability to manage teams and deliver exceptional performance. Committed to maintaining high operational standards, fostering collaboration, and achieving organizational objectives with efficiency and professionalism.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
CSR Ambassador
Tlscontact
05.2022 - Current
- Creating the local action plan, dealing with external and internal stakeholders and suppliers and look after reporting requirements.
- Assisting in carrying out engagement activities linked to the company.
- Working with NGOs and planning volunteering and environmental events
- Updating the CSR global tracker, project id and activity report.
- Devolving ethical, environmentally friendly and community minded side of the business at local and regional level
- Communicating with the marketing team to publish our newsletter on the internal and external channels
Operations Team Leader
Tlscontact
04.2019 - Current
- Handel Schengen and national visa applications for (German, French, and Belgium embassies).
- Overseeing and managing daily operations, ensuring smooth workflow and timely completion of tasks.
- Preparing the annual evaluation for the team.
- Implemented quality assurance measures that led to improved product consistency.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Collaborating directly with vendors to develop and elevate the VIP lounge to the required standards.
- Working directly with applicants, replying to their inquiries, solve their problems and being a link between embassies and applicants, aims to provide the best visa application.
Assistant operation manger
Ontario Sky Travel Agency
09.2018 - 04.2019
- Coordinated with the general manager on different operational issues and generate operational reports for management as needed.
- Managed daily activities as the follow-up of our system, including staffing, scheduling, and customer interaction.
- Trained the newly hired operations team on best practices.
- Responsible for employee evaluation generated daily and monthly reports.
German instructor
les rose leaning center
06.2018 - 07.2018
- Used charts to monitor and record students' progress
- Organize a detailed list of resources to help students go beyond the classroom environment
Education
Bachelor's degree - German Language and Literature
Al-Alsun Faculty
Skills
Communication skills
Complaint handling
Team collaboration
Problem-solving
Decision-making
Time management
Adaptability and flexibility
Follow-up skills
Microsoft Excel
Scheduling
Affiliations
- Organizing an event with the reliable organization to planting 50 trees in the street for low income housing areas, aims not only to enhance the urban landscape but also to provide a sustainable source of food and shade for residents.
- Organizing an event to collecting the waste from the nile in cairo to keep plastic pollution away from the water for more sustainable life.
- training public relationship at business lounge of Cairo international airport.
Computer Skills
- Excellent user of Microsoft
office (Word, Excel, Powerpoint and outlook)
- Google Drive (Forms, sheets
and Docs)
Languages
- English
- Arabic
- German
Accomplishments
- I trained the new hire team in Serbia for Specific German application process (online training) and in Nigeria (on site training).
- awarded as the most improved performer CSR Ambassador.
Personal Information
- Date of Birth: 02/15/1997
- Gender: Female
- Nationality: Egyptian
References
References available upon request.
Timeline
CSR Ambassador
Tlscontact
05.2022 - Current
Operations Team Leader
Tlscontact
04.2019 - Current
Assistant operation manger
Ontario Sky Travel Agency
09.2018 - 04.2019
German instructor
les rose leaning center
06.2018 - 07.2018
Bachelor's degree - German Language and Literature
Al-Alsun Faculty