Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zekra Mohamed

Cairo,Egypt

Summary

Highly motivated sales and customer experience professional with over 4 years of progressive responsibility in customer service, inside sales, and sales operations. Demonstrated success in supporting sales teams, managing client relationships, and contributing to revenue growth through accurate forecasting, CRM management, and team coordination. Skilled at analyzing sales data, driving customer satisfaction, and improving operational performance. Eager to take the next step into a B2B-focused leadership role where coaching, performance management, and strategic reporting are key to success.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Sales advisor

Concentrix
New Cairo, Cairo Governorate
09.2024 - Current
  • Conduct outbound sales calls to inform prospects about the project and guide them through the sales funnel.
  • Validate and manage customer data to enhance outreach efforts and lead qualification.
  • Use salesforce tools for tracking client interactions and forecasting potential sales.
  • Meet and exceed daily and weekly sales targets while building rapport with customers.

Customer service associate

Webhelp
New Cairo, Cairo Governorate
04.2023 - 09.2023
  • Handled inbound calls from Airbnb users, providing assistance with bookings, account issues, and conflict resolution.
  • Acted as a liaison between guests and hosts, ensuring smooth conflict management and high satisfaction.
  • Maintained service excellence by resolving problems efficiently and delivering clear, empathetic communication.

Property consultant

We estate
New Cairo, Cairo Governorate
12.2022 - 04.2023
  • Worked directly with clients to match property options to their needs, offering expert advice based on budget and market insight.
  • Attended developer meetings to remain updated on project offerings, inventory, and price changes.
  • Utilized CRM tools to track client communication and follow up on cold, warm, and recycled leads.
  • Contributed to monthly performance reviews and provided feedback on lead quality and conversion opportunities.

Supervisor

Inaya
maadi , Cairo Governorate
02.2022 - 11.2022
  • Supervised daily operations and team scheduling while ensuring a consistent, high-quality customer experience.
  • Tracked daily revenue, monitored trends, and created forecasts to help adjust strategies and meet financial targets.
  • Managed customer feedback and complaints, implementing solutions that improved client retention.
  • Partnered with marketing and operations teams to align promotions with service demand and market trends.

Admin Assistant

Insider Real Estate
New Cairo, Cairo Governorate
09.2020 - 12.2021
  • Supported a team of sales agents by managing leads, coordinating client meetings, and maintaining CRM data.
  • Created and analyzed monthly and quarterly performance forecasts to identify top-performing agents and projects.
  • Ran digital marketing campaigns (Facebook, Instagram) to drive inbound traffic and generate new leads.
  • Prepared contracts, scheduled client site visits, and ensured smooth communication across all deal stages.

Education

Bachelor of Business Administration -

Canadian International College
New Cairo, Cairo Governorate
09.2019 - 07.2024

Skills

  • Sales Team Support & Coordination
  • CRM & Pipeline Management
  • Sales Forecasting & Data Analysis
  • Client Relationship Management
  • B2B & Account Retention Tactics
  • Performance Coaching & KPI Monitoring
  • Customer Satisfaction & Issue Resolution
  • Market Trend Analysis & Sales Strategy
  • Upselling & Revenue Expansion
  • Strategic Reporting & Communication

Languages

English
Advanced (C1)

Timeline

Sales advisor

Concentrix
09.2024 - Current

Customer service associate

Webhelp
04.2023 - 09.2023

Property consultant

We estate
12.2022 - 04.2023

Supervisor

Inaya
02.2022 - 11.2022

Admin Assistant

Insider Real Estate
09.2020 - 12.2021

Bachelor of Business Administration -

Canadian International College
09.2019 - 07.2024
Zekra Mohamed