Zeyad Mohamed Mahmoud
Adminstrator
Cairo
Summary
Accomplished Administrator and Customer Service Representative with a proven track record at Vodafone Egypt, enhancing customer satisfaction and loyalty through expert complaint resolution and empathy. Skilled in Microsoft Excel and active listening, adept at managing high-stress situations and streamlining document management for efficiency. Demonstrated ability to improve quality control and team development, contributing to superior service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Vodafone Egypt
07.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Administrator
ACF
04.2021 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Education
BBA - Bachelor of Commerce And Business Administration
CIC - Canadian International College
New Cairo, Egypt 04.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Problem-solving abilities
Data Entry
Call center experience
Problem Resolution
Microsoft Excel
Scheduling
Call Center Operations
Technical Support
Microsoft Outlook
Customer Education
Timeline
Customer Service Representative
Vodafone Egypt
07.2022 - Current
Administrator
ACF
04.2021 - Current
BBA - Bachelor of Commerce And Business Administration
CIC - Canadian International College
04.2001 -
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