Reading
Zeyad Saad
Student
Ain Shams
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.
Overview
1
1
year of post-secondary education
2
2
Languages
Work History
Call Center Agent
Vodafone Cash
Cairo
02.2022 - 05.2022
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Assisted customers by answering questions and responding to inquiries.
- Maintained and managed customer files and databases.
- Resolved over 60 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
Call Center Agent
Jumia
6th of October City
10.2021 - 12.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Responded to customer calls and emails to answer questions about products and services.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Maintained and managed customer files and databases
Education
Bachelor of Engineering - Computer Engineering Technology
08.2021 - Current
Skills
Customer support
undefinedInterests
Searching deeply
Timeline
Call Center Agent - Vodafone Cash
02.2022 - 05.2022
Call Center Agent - Jumia
10.2021 - 12.2021
Safwa Academy For Engineering And Technology - Bachelor of Engineering, Computer Engineering Technology
08.2021 - Current
Additional Information
If dates are arranged that coincide with my studies, I would prefer to work from home, but I am open to working at the company's headquarters. If so, I can tell you that you have gained a long-term employee.
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