Zeyad Mohamed Ragheb
Area Manager
Cairo,EGYPT
Summary
Having overall accountability for growing the sales and profitability throughout each area of the store. Managing teams to deliver KPI's and compliance throughout the operation, as well as delivering excellent standards of customer service. PERSONAL SUMMARY A highly experienced professional who possess the required level of retail Management know how needed to inspire, lead, develop and motivate staff. Thereby helping them to achieve outstanding results through passion, innovation and support. Key qualities include innovation in product range and responsiveness to market trends, as well as being able to give super product knowledge and training to junior staff so they can deliver industry leading advice and service to customers. Having a real passion for retailing, with a strong desire to exceed customer Expectations. Currently looking for a suitable position with a exciting retailer who promotes from within and rewards achievers.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Area Manager Trainee
DIAMOND LAND JELWELLRY
Cairo
01.2021 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
HEAD of Retail
Marshelles Launching Project Local Brand
Cairo
01.2020 - 01.2021
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent people skills during interaction with employees and customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Completed daily paperwork and computer entry of sales data as established by management.
- Trained and developed new employees for ease of transition into team.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mentored team members to enhance professional development and accountability in workplace.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
store manager
Celio
Cairo
01.2016 - 01.2018
- Opening brand Celio Clothes shop as a, position, location ( point 90 mall – Egypt ) year
- Trained new employees on proper protocols and customer service standards.
- Reduced operational risks while organizing data to forecast performance trends.
Store Manager
Defacto
01.2014 - 01.2015
- Opening Defacto clothes shop as, branch ( el obur mall – Egypt ) - Opening the Second brand for Defacto Clothes shop as a store manager, branch (Cairo festival mall - Egypt)
assistant manager
Stradivarius
Cairo
01.2012 - 01.2014
- Azadea company) in Stradivarius branch location city stars (Egypt) year, Opening B.H.S (British house store ) clothes shop Job Title department manager women section at city stars
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Sales supervisor
MOMO, Clothes Shop, City Stars mall
, Egypt
01.2010 - 01.2012
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Promoted exceptional customer service by engaging clients on sales floor.
- Trained team members in successful strategies to meet operational and sales targets.
Front Office Receptionist
Gold's Gym
Cairo , Giza
01.2008 - 09.2008
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Interacted with customers by phone, email, or in-person to provide information.
Education
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Omar Ebn el Khattab Language school
01.2006 - 04.2009
Good - Guid Tourism
ain Shams University
07.2010 - 03.2014
Skills
POS systems
Relationship building
Business Development
Employee reviews
Product development
Scheduling
Staff training/development
Inventory management
Coaching and mentoring
Employee scheduling
Training and Development
Stock management
Strong multi-tasking
Decision-making skill
Scheduling knowledge
Dependable and reliable
Merchandising
Accurate money handling
Quality assurance
Team leadership and coaching
Order management
Relationship building and management
Maximizing profitability
Mathematical aptitude
Team Building
Product and service sales
Financial operations management
Strategic thinker
Store displays
Training and mentoring
Staff Management
Hourly shift management
Operations
Customer Response
Opening and closing procedures
Vendor management
Database Management
Goals and performance
Personnel development
Customer Relations
Staff training and development
Operations support
Certification
Azadea Programmed for Management Development Develop leadership and management skills.
Timeline
Area Manager Trainee
DIAMOND LAND JELWELLRY
01.2021 - Current
HEAD of Retail
Marshelles Launching Project Local Brand
01.2020 - 01.2021
store manager
Celio
01.2016 - 01.2018
Store Manager
Defacto
01.2014 - 01.2015
Azadea Programmed for Management Development Develop leadership and management skills.
07-2013
assistant manager
Stradivarius
01.2012 - 01.2014
Good - Guid Tourism
ain Shams University
07.2010 - 03.2014
Sales supervisor
MOMO, Clothes Shop, City Stars mall
01.2010 - 01.2012
Front Office Receptionist
Gold's Gym
01.2008 - 09.2008
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Omar Ebn el Khattab Language school
01.2006 - 04.2009