ZIAD AHMED SALEM

With extensive experience in fleet management and performance optimization, I have a proven track record of enhancing profitability and operational efficiency. Expertise includes optimizing cost & (CPO), acquiring and managing fleet, and leading teams to achieve performance targets.

• 01/2023, Current, ELMENUS - Fleet Performance Specialist, Spend planning and optimization of runner earnings, as well as fleet CPO, for corporate profitability., Manage the order's fulfilment funnel., Enhancement of CPO by running different forecasting and planning models, different pricing schemes respective to market competition., Refining incentives & compensation models to maintain suitable earnings for our runners., Identifying fleet quality and performance bottlenecks and designing appropriate schemes and inspection tools to maintain fleet performance.
• 02/2022, 01/2023, ELMENUS - Fleet Acquisition Specialist, Acquiring new runner from different channels "Digital, Referral, Offline Activation & Reactivation"., Planning 1p runners shifts according to supply needs., 1p disputes Validation and Reconciliation., Planning shifts with providers according to supply needs., Acquiring new providers to maximize our supply capacity., Monitoring and evaluating our supply performance 24/7., Providers disputes payments validation.
• 11/2021, 02/2022, ELMENUS - Fleet Operations Shift Lead, Leading Fleet Operations team and monitoring the team's KPIs., Analyzing the root causes for the supply issues and report it with the proposed solutions., Live monitoring for our downtime and making sure of achieving the desired targets.
• 02/2021, 10/2021, ELMENUS - Fleet Operation Specialist, Live monitoring and evaluating our supply status throughout the day., Following up with our suppliers, communicating their live performance and keep pressing on them to reach the maximum output., Reporting our supply status regularly and with the main outage., Analyzing the root causes for the supply issues and report it with the proposed solutions., Live monitoring for our downtime and making sure of achieving the desired targets., Escalating the urgent cases to our providers and work along with them to find live solutions for it.
• 06/2018, 11/2019, Otlob (Talabat account) - Customer Service Representative
• 05/2017, 06/2018, Wasla (B-TECH account) - Senior Customer Service and Complaints Representative
• 02/2017, 05/2017, Wasla (B-TECH account) - Sales Representative