Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Ziad Elagamy

Student
Tanta,C
Ziad Elagamy

Summary

Dynamic team leader with a proven track record at GuTEN Cafe, enhancing productivity through effective work planning and team motivation. Skilled in mentoring and quality improvement, I successfully elevated customer satisfaction ratings by implementing efficient processes and fostering collaboration, while empowering team members to excel in their roles.

Overview

1
Language

Work History

GuTEN Cafe

Team Leader

Job overview

  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

CUB Company

Call Center

Job overview

  • Oversaw the implementation of an optimized call center infrastructure to handle growing volumes while maintaining high-quality support standards effectively.
  • Championed a customer-centric approach within the call center, fostering a culture that prioritized empathetic communication and efficient problem resolution.
  • Trained new hires on call center procedures, systems, and best practices to facilitate their smooth integration into the team.
  • Optimized call center operations by introducing advanced telecommunication systems and effective workforce management techniques.
  • Maximized efficiency by adhering to call center protocols, schedules, and guidelines for handling calls professionally.
  • Worked closely with management to identify areas for improvement within the call center, leading to increased operational efficiencies over time.
  • Improved overall customer satisfaction by providing constructive feedback to call center agents.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Education

Tanta University
Tanta

Pursuing A Bachelor’s Degree In Translation And La from Translation And Language

University Overview

Skills

Team supervision

Timeline

Team Leader
GuTEN Cafe
Call Center
CUB Company
Tanta University
Pursuing A Bachelor’s Degree In Translation And La from Translation And Language

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