Ziad Essam Eldin Mohamed
Cairo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Appointment setting agent
Guaranteed Lead Company
05.2023 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Obtained client information by answering telephone calls.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Established strong customer relationships, building recommendations and loyalty.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Processed customer orders quickly and accurately for timely delivery.
Chat Support Agent (UK Account)
TUI travel company
03.2022 - 12.2023
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
Technical Support Agent (US Account)
UX Centers
01.2020 - 01.2021
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
Tele Sales Agent (UK Account)
Outsourcing4you
02.2019 - 08.2019
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Tele Sales Agent
Fly Pie
08.2018 - 01.2019
- Demonstrated adaptability in adjusting sales tactics according to changes in market trends or shifts in target demographics.
- Managed time efficiently during work hours, prioritizing tasks that directly contributed to achieving sales objectives.
Education
Bachelor of Business Administration, Accounting Department - Accounting And Business Management
Ain Shams University
06.2022
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Relationship Building
- Organizational Skills
- Goal-oriented mindset
- Customer needs determination
- Call Management
- Critical Thinking
- Conflict Resolution
- Persuasive Speaking
Languages
Arabic
Proficient
C2
English
Proficient
C2
Military Status
Completed
Volunteer Work
World Youth Forum 2021
Coordinator,Public Relations And Marketing
- Coordinated the production of promotional materials including brochures,flyer and advertisements.
- Organized and managed public relations activities such as press conferences, media interviews, product launches, speaking engagements and special events.
Timeline
Appointment setting agent
Guaranteed Lead Company
05.2023 - Current
Chat Support Agent (UK Account)
TUI travel company
03.2022 - 12.2023
Technical Support Agent (US Account)
UX Centers
01.2020 - 01.2021
Tele Sales Agent (UK Account)
Outsourcing4you
02.2019 - 08.2019
Tele Sales Agent
Fly Pie
08.2018 - 01.2019
Bachelor of Business Administration, Accounting Department - Accounting And Business Management
Ain Shams University
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