Ziad Essam Mohamed
Cold Caller
Alexandria
Summary
Demonstrated patience and persistence, achieving over 400 qualified leads while maintaining high performance under pressure. Skilled in objection handling and performance tracking, driving customer loyalty and repeat business through effective communication.
Overview
1
1
year of professional experience
Work History
Cold Caller
6 Months With Client/6 Months With Company
04.2024 - Current
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
- More than 400 qualified leads.
- Target achieved in all working months.
Customer Service Representative
Alwatania Tanks Company
01.2024 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Economics
Faculty of Economics & Political Science
Alexandria University, EgyptSkills
Patience and persistence
Performance tracking
Call control
Objection handling
Confidence building
Timeline
Cold Caller
6 Months With Client/6 Months With Company
04.2024 - Current
Customer Service Representative
Alwatania Tanks Company
01.2024 - 03.2024
Economics
Faculty of Economics & Political Science
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