Ziad Radwan
Transmission Engineer
Down Town,Cairo
Summary
Dynamic, efficient and accomplished communication engineer with extensive knowledge of transmission technologies [SDH, DWDM, OTN]. Experienced Transmission Engineer with over 4 years of experience in the telecommunications industry. Strong background in deploying, and maintaining transmission networks.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Maintenance -Section Head
Telecom Egypt
12.2023 - Current
- Perform technical support for VIP customer
- Managing young engineer and technicians for Solve Hardware Issues
- Technical supporting for Complex problems and Emergency events
- Developed comprehensive training program for new hires
- Increased customer satisfaction rates by refining services based on feedback received from clients
- Reported issues to higher management with great detail
Transmission Engineer
Telecom Egypt
06.2020 - 11.2023
- Delivered high-quality customer service via phone, E-mail, OSS
- Provide L1 technical support to customers
- Collaborated with cross-functional teams to develop comprehensive solutions for complex transmission issues
- Evaluated network failures, outages and stabilization strategies.
Military in the Army
Egyptian Military
12.2018 - 12.2019
Teaching Assistant
October Higher Institute
10.2017 - 08.2018
- Supports planning and preparation for scientifically-diverse class sessions like Labs, Revision Classes, periodic test
- Managed classroom behavior effectively
- Supported classroom activities, tutoring, and reviewing work
- Collaborated with fellow teaching assistants to create consistent and supportive learning environment for students.
Education
Bachelor of Science - Communication Engineering
HIGHER TECHNOLOGICAL INSTITUTE - Cairo
Egypt-October City 10.2013 - 06.2017
Skills
Telecommunications Engineering
Optical Transmission Tech [SDH, DWDM, OTN, MPLS, ASON]]
IP Networks
Teamwork and Collaboration
- Excellent Communication
Troubleshooting & Problem Analysis
Problem Solving
Presentation Skills
Locations
Cairo
Certification
Huawei Certified Network -Associate-Transmission [H31-311 v2.5 ]
Timeline
Huawei Certified Network -Associate-Transmission [H31-311 v2.5 ]
05-2024
Maintenance -Section Head
Telecom Egypt
12.2023 - Current
Transmission Engineer
Telecom Egypt
06.2020 - 11.2023
Military in the Army
Egyptian Military
12.2018 - 12.2019
Teaching Assistant
October Higher Institute
10.2017 - 08.2018
Bachelor of Science - Communication Engineering
HIGHER TECHNOLOGICAL INSTITUTE - Cairo
10.2013 - 06.2017
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