Ziad Kamal Adly Mansour
Customer Service Representative
Haram,Egypt
Summary
Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
Overview
5
5
years of professional experience
45
45
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Call Center Representative
Banque du Caire
Giza
06.2020 - 10.2021
- Assisted team leaders by providing [Timeframe] status and performance reports to provide information on areas for improvement.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved [Type] issues over phone with [Number] customers daily.
Sales Manager
Furniture Company
Fayoum
07.2015 - 11.2018
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Developed and implemented comprehensive salesperson training program.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Education
Fuclty Of Commerce -
English Section Helwan University
High School Diploma -
Gamal Abdelnasser Military School
Fayoum 01.2014 - 11.2014
Skills
Sales expertise
undefinedCertification
ICDL Course from cairo university
Timeline
Call Center Representative
Banque du Caire
06.2020 - 10.2021
Sales Manager
Furniture Company
07.2015 - 11.2018
High School Diploma -
Gamal Abdelnasser Military School
01.2014 - 11.2014
Fuclty Of Commerce -
English Section Helwan University
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