Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
References
Courses and Certificates
Timeline
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Zohair Ossama

Client Success Manager

Summary

Ambitious, competent, quick learner with a talent for out-of-the-box solutions. Holder of BA Hons Finance and Business Administration degrees from Coventry and Arab Academy for Science and Technology universities. was an Active member of the university's student union PR department, successfully generating healthy sponsorship revenues. Diverse work and startup experience with entrepreneurial skills, seeking an opportunity to further develop and enhance skills.

Overview

7
7
years of professional experience
6068
6068
years of post-secondary education
3
3
Languages

Work History

Client Success Manager

REDG
03.2025 - Current
  • Worked closely with Team leaders, data, and sales departments to ensure client needs and expectations are met and even exceeded.
  • Maintained high level of understanding regarding industry trends, legislation, compliance, and competitor activity.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Worked with the marketing and executive departments to find new clients, onboard them, and maintain healthy and productive relationships with them to grow the company's market share.
  • Worked with the Finance and Accounting departments for client billing and invoicing, and handled client payment collection daily for company revenue.
  • Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout the resolution process.
  • Streamlined communication between clients and internal teams for smoother project execution.
  • Continuously monitored industry trends to keep abreast of competitive landscape and adjust strategies accordingly.
  • Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.
  • Implemented efficient processes for tracking client interactions, improving overall organization and response times.
  • Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.

CEO and Managing Partner

Sphinx Capital Properties
09.2024 - 05.2025
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Developed a high-performance executive team for improved productivity and efficiency.
  • Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
  • Streamlined business processes, resulting in increased operational efficiency across all departments.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Drove profitability with thorough financial analysis and strategic decision making.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Coached, motivated, and guided the management and sales team in order to achieve and accomplish company goals and objectives.

CEO and Founder

VirtueVA
01.2024 - 09.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed and implemented strategic business plans to increase company profitability.
  • Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Analyzed market trends and customer data to inform decision-making processes.
  • Recruited, trained, mentored, and managed employees at all levels within the organization.
  • Introduced innovative approaches that improved efficiency while reducing costs.

Data Manager

REDG
12.2023 - 02.2024
  • Performed data analysis and created reports to identify trends or discrepancies in the data.
  • Monitored database performance, identified issues, and provided solutions for improvement.
  • Monitored, tracked, and reported on dialer performance metrics to ensure optimal contact rates.
  • Set up new users on the dialer system, including training and troubleshooting support.
  • Implemented changes to existing scripts in order to improve customer experience and increase sales revenue.

Acquisitions Manager

REDG
07.2023 - 11.2023
  • Worked actively in which I made my client earn over $100k monthly through working on deals, making offers, negotiating with home owners to reach a win-win situation, and closing on the property.
  • Implemented post-acquisition plans to facilitate seamless transitions and maximize value creation for stakeholders.
  • Analyzed competitor actions within targeted industries aiding in strategic decision making.
  • Increased efficiency in the acquisitions process by streamlining communication channels and implementing project management tools.
  • Negotiated favorable terms for contracts, leading to cost savings and improved business relationships.

Lead manager

REDG
04.2023 - 06.2023
  • Consistently met my short and long-term targets, in which I contacted home sellers to follow up on their properties and made arrangements and appointments for deals to take place between my client and the seller.
  • Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
  • Enhanced communication and collaboration among team members by organizing regular meetings and brainstorming sessions.
  • Developed strong relationships with clients to ensure their needs were met and projects were delivered on time.

Cold caller

REDG
03.2023 - 04.2023
  • Sourced and created leads in which I had identified potential home owners who are interested in selling their properties and had conversations with them to gather more info about property condition and convince them to sell.
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.

Intern

Clarcksons
09.2022 - 10.2022
  • Processed a range of documentation and data entry into company CRMs and ERPs.
  • got involved into daily and weekly client meetings to ensure their satisfaction and loyalty
  • worked on billing and invoicing the clients for transit, port, and docking/loading fees.
  • Actively worked into the Data Mining department to analyze current and future market trends, and adjust the corporate strategy accordingly for a stronger market presence.

Intern

Gulf Agency Company
08.2022 - 09.2022
  • Pro-actively worked with clients in booking and confirming their shipments, billing them, and communicated daily updates about shipment statuses to them.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Prepared project presentations and reports to assist senior staff.

Founder

Brilliant Wrists
01.2018 - 03.2018
  • Founded an online retail business specializing in luxury watch parts
  • Got into daily meetings with clients, suppliers, and vendors to ensure a smooth business operation.

Education

Bachelor of Arts - Finance And Business

Coventry University

BBA - Business Administration - Finance

Arab Academy For Science And Technology

High School Diploma -

Saint Fatima International School

Skills

Statistical Analysis

Customer relationship management

Workforce management

Negotiations Expert

Financial Management

Strategy formulation and Implementation

Highly skilled in Sales and Closing

MS Office Suite

Investment Analysis

Quantitative Skills

Analytical Skills

Statistical Analysis

Accomplishments

Mastered team work and working under stress (very tight deadlines, unexpected errors and malfunctions) through participating in a series of championships:

  • Attended Arab Academy for Science and Technology Formula Racing Series 2019
  • Dec 2016 FTC-Robotics championship (Team leader), 1st place trophy
  • Mar 2016 FLL-Robotics championship (Team leader), 2nd place trophy
  • Dec 2015 WRO- Robotics championship, 2nd place trophy
  • Jul 2015 WRO-Robotics championship, 3rd place trophy

Affiliations

  • Reading; specially books like the Intelligent Investor
  • Sailing
  • Racing
  • Basketball
  • Golf
  • Horseriding

References

References available upon request.

Courses and Certificates

  • Completed AAST Entrepreneurship technology course
  • Completed The Complete Investment Banking Course at Udemy

Timeline

Client Success Manager

REDG
03.2025 - Current

CEO and Managing Partner

Sphinx Capital Properties
09.2024 - 05.2025

CEO and Founder

VirtueVA
01.2024 - 09.2024

Data Manager

REDG
12.2023 - 02.2024

Acquisitions Manager

REDG
07.2023 - 11.2023

Lead manager

REDG
04.2023 - 06.2023

Cold caller

REDG
03.2023 - 04.2023

Intern

Clarcksons
09.2022 - 10.2022

Intern

Gulf Agency Company
08.2022 - 09.2022

Founder

Brilliant Wrists
01.2018 - 03.2018

Bachelor of Arts - Finance And Business

Coventry University

BBA - Business Administration - Finance

Arab Academy For Science And Technology

High School Diploma -

Saint Fatima International School
Zohair OssamaClient Success Manager