ABDELFATAH MOUSA
Regional Service Engineer
New Cairo
Summary
Regional Service Engineer leading field service, lab instrument maintenance, and customer training across Europe, Africa, and the Middle East. Coordinates service delivery from the Cairo training and service center while supporting the Europe region, resolving equipment issues and guiding users through troubleshooting. Strengthens customer uptime through hands-on technical support and cross-regional service coverage.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Regional Service Engineer - Europe Region
YHLO
04.2022 - Current
- YHLO-Cairo Training & service center manager (Providing training for Europe, Africa, and the Middle East).
- Service engineer in charge of the Europe region.
Maintenance department manager.
Pure diagnostics
10.2018 - 03.2022
- Maintenance department responsibility.
- Supporting the service and application team.
- Provide training for service and application engineers.
- Handling the customers and touching on their needs.
- (YHLO agent).
Service Engineer (Roche Experience).
New Medical
10.2013 - 09.2018
- Laboratories visiting for machine maintenance.
- Provide training for customers on using the machine and user troubleshooting.
- (Roche agent).
Education
B.Sc. - Electronics and communications Engineering
Zagazig University
Skills
Field service diagnostics
Preventive maintenance
Troubleshooting
Machine installation
Service documentation
Training delivery
Regional service coordination
Maintenance team supervision
Timeline
Regional Service Engineer - Europe Region
YHLO
04.2022 - Current
Maintenance department manager.
Pure diagnostics
10.2018 - 03.2022
Service Engineer (Roche Experience).
New Medical
10.2013 - 09.2018
B.Sc. - Electronics and communications Engineering
Zagazig University