Abdelrahman Talaat
Cairo
Summary
Dedicated and Certified Service Advisor with a proven track record of achieving the highest Customer Satisfaction rate for three consecutive years. Recognized as a Citroen Certified Service Advisor, showcasing expertise in automotive services. Adept at mentoring and coaching newcomers, contributing to the team's success. fostering positive customer interactions and team collaboration. Consistently surpasses sales targets and attains top scores in mystery shopping evaluations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Service Advisor
CITROËN EGYPT
01.2023 - Current
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Provided regular status updates on ongoing repairs to keep clients informed throughout the servicing process.
- Explaining work duties to customers
- Confirming the shop’s operational status and stock confirmation of necessary parts, and instructions for arrangements.
- ·Advice to customers on vehicle use, explaining/recommending next inspections/ repairs.
- (Confirming customer satisfaction and dealing with complaints through follow-up calls
Service Advisor
CITROËN EGYPT
08.2020 - 01.2023
Service Advisor
Jeep Chrysler Dodge
07.2019 - 07.2020
Workshop Engineer
Renault
08.2018 - 07.2019
Education
Bachelor of Engineering - Automotive Engineering
Helwan University
Cairo, Egypt08.2018
Skills
- Automotive industry experience
- Customer service expertise
- Exceptional communication
- Team Management
- Time management and ability to work under stress
- Ability of making decisions
- Accept criticism and dealing wisely
- Ability to work in a group or individually
- Coordinating between employees and management
- Technical knowledge
Accomplishments
- Achieved highest Customer Satisfaction rate through effectively helping with client.
- Resolved operations issues through consumer testing.at cycle of maintenance
Certification
- A_PART ACADEMY (BOSCH Training Academy)
{Advanced Automotive Diagnosis}
- Citroen service advisor training path
- Mange your cases with customer first
- Service advisor –skills assessment
- Citroen service advisor training path
- Selling &fostering loyalty
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Senior Service Advisor
CITROËN EGYPT
01.2023 - Current
Service Advisor
CITROËN EGYPT
08.2020 - 01.2023
Service Advisor
Jeep Chrysler Dodge
07.2019 - 07.2020
Workshop Engineer
Renault
08.2018 - 07.2019
Bachelor of Engineering - Automotive Engineering
Helwan University
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