Abdelrahmman Gamal
Banker
Giza
Summary
Dedicated college graduate with extensive knowledge of banking procedures who adapts to evolving accounting procedures as applicable to the banking industry. Proficient in generally accepted accounting principles including data analysis financial projections and payroll processing.
with a degree in accounting. Offering recognized analytical and active learning skills to promptly adapt and produce high quality results within fast-paced environments. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Call Center Representative
Attijariwafa Bank Egypt
10.2021 - Current
- Handling Customer's problems and always tried to present a good reputations with a fast response
- achieve target sales monthly and handling performance. KPIS
- handling customer requests via CRM
- dealing with all bank's programs professionally ( PWC- CRM - AMP - CMS - FIMI-outlook)
- always making sure to deliver the best image to the customer to be satisfied good knowledge of all the bank's products
- * always give the customer more than his expectation
- handling customer cases between branches , units and call center by mail
- handling cards inquires and Part of banking fraud cases with risk management and bank fraud
- handling all inquires about Credit card for example ( balance - card activation - card cancellation - card payment form CM account or ( ATM , IPN , FAWRY ) - statement inquires - adding or changing data on system )
- handling all CM inquires about his account current , saving and loans with deferent segment CM ( retail - prestige - premier - private )
- debit card inquires
- answer all CM inquires about all the new product to bank and campaigns
- helping CM to register on internet banking and answer all his inquires
Event Organizer
Campfire
08.2021 - 09.2021
- Trip organizer for schools, universities and companies and Camping all over Egypt
- being responsible on the client by having an experience in traveling and camping from scouting
Customer Service Presentative
The Egyptian Company for International Tourism, Campfire
9 2020 - 08.2021
- Worked to achieve high customer satisfaction rates by providing optimal customer service as order taker for pizza hut and KFC Helped to maintain order and happiness
- achieve target sales monthly and handling performance. KPIS
Education
Bachelor of Science - Accounting
Cairo University Faculty of Commerce
Cairo, Egypt 05.2019 - Current
Skills
Customer Relationship Management
hobbies
- travelling
- football
- music
Timeline
Call Center Representative
Attijariwafa Bank Egypt
10.2021 - Current
Event Organizer
Campfire
08.2021 - 09.2021
Bachelor of Science - Accounting
Cairo University Faculty of Commerce
05.2019 - Current
Customer Service Presentative
The Egyptian Company for International Tourism, Campfire
9 2020 - 08.2021
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