AHMED ABDEL HADY MOHAMED
Alexandria
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Act as team leader call center
Vodafone Egypt 888
03.2021 - 07.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
Technical support
Vodafone Egypt 888
01.2020 - 03.2021
- Speaking to customers to quickly get to the root of their problem
- Providing timely and accurate customer feedback
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved.
Customer service representative
Vodafone Egypt 888
05.2019 - 03.2021
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support.
Accountant
EG Trainers
10.2016 - 09.2018
- Preparing the documentary cycle (in exchange and Islam "cash - checks", purchase and sale orders for the thing, how to replace the sample, sales and purchase invoices, and the return color)
- Preparationn of journal entries and recording in accounting books (American Journal and Assistant Professor)
- Enumerate payroll and its restrictions
- Participate in preparing the financial statements (quarterly / annually according to the Egyptian accounting standards
- Preparing the accounting operations using the accounting programs (Excel, Peachtree and ERP).
Accountant under training
Walid Abdel Hafez Legal Accounting Office
10.2014 - 09.2016
- Preparing the trial balance
- Preparing the daily entries for the various accounting functions
- Preparing some tax returns.
Education
Good - Accounting
ALEXANDRIA UNIVERSITY INTERNATIONAL EDUCATION SYSTEM
06.2016
Skills
- Communication skills
- Ability of making strategies and future plan
- Ability of analyzing
- Coaching
- Call Center Operations
- Issue Research
- Coaching and Mentoring
- Call center experience
- Microsoft Excel
- Call Management
- Follow-up skills
- Quality Assurance Controls
Accomplishments
- 2nd place in National Geographic Photography Competition 2013.
- Selection among the top 25 African photographers under the age of 25 in the 2015 Indianafica competition.
- In addition to more than 25 international awards in photography.
- Black belt in karate and some local championships, and my joining the national team in 2012.
Languages
Arabic
English
Personal Information
Date of Birth: 10/24/1994
Timeline
Act as team leader call center
Vodafone Egypt 888
03.2021 - 07.2022
Technical support
Vodafone Egypt 888
01.2020 - 03.2021
Customer service representative
Vodafone Egypt 888
05.2019 - 03.2021
Accountant
EG Trainers
10.2016 - 09.2018
Accountant under training
Walid Abdel Hafez Legal Accounting Office
10.2014 - 09.2016
Good - Accounting
ALEXANDRIA UNIVERSITY INTERNATIONAL EDUCATION SYSTEM