Ahmed Galal
Senior Team Manager
Cairo
Summary
Dynamic SME Team Leader at Sutherland Global, adept at coaching and mentoring teams to achieve performance excellence. Leveraged strong analytical skills to implement metrics that enhanced accountability, while fostering a culture of continuous improvement through strategic skill development initiatives. Recognized for exceptional stakeholder management and effective communication in collaborative environments.
Skilled leader in management sector with proven ability to drive team success and deliver impactful results. Adept at fostering collaboration and adapting to evolving needs, ensuring reliable and consistent performance. Expertise in strategic planning, process optimization, and conflict resolution, paired with strong focus on achieving measurable outcomes.
Overview
4
4
years of professional experience
Work History
SME Team Leader
Sutherland Global
08.2024 - Current
- Mentored new employees, providing comprehensive onboarding support and guidance to ensure smooth integration into the team.
- Implemented performance metrics to monitor individual and collective progress, driving accountability and results-oriented behavior among team members.
- Empowered team members by offering opportunities for skill development through workshops, seminars, and online courses tailored to their professional growth needs.
- Facilitated regular team meetings to review progress, discuss challenges, and devise solutions for continuous improvement.
VQA
VLC
02.2022 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Computer And Information Sciences
Ain Shams Univercity
Cairo, Egypt 04.2001 -
Skills
Coaching and mentoring
Timeline
SME Team Leader
Sutherland Global
08.2024 - Current
VQA
VLC
02.2022 - 04.2024
Bachelor of Science - Computer And Information Sciences
Ain Shams Univercity
04.2001 -