Ahmed Ismail Mohamed

➢ Legal

• Legal eligibility loans/cards exercise

• Legal CHQs receive/deliver

• Update CHQs log

• Update legal log

• Civil Legal Cases

• Drop legal action

• Legal Clearances update log and issuance letters

➢ Deceased

• Update Deceased log

• Complete insurance documents

• Receive and deliver original documents to the insurance company

• Follow with the insurance company

• Receive claim Transfer form Or CHQ

• Settle insured cards or loans

• Follow the pending cases with inheritors & insurance

• Send deceased allocation – day one of every month

➢ Total loss process

➢ Partial loss process

➢ report the dropped , waving cases and postponement cases to concerned department

➢ External agencies payments process:

➢ Accruals process

• Validate the Negative list reports to make sure of the Accurate reporting of the delinquent customers as per their last delinquency status
• Validate the accuracy of the monthly submission of the Credit risk report that we report to CBE with all customers facility limits and balances
• Validate settlements batch for CBE reporting purposes
• Validate legal batch for CBE reporting purposes
• Validate WO batch for CBE reporting purposes
• Validate CBE codes creation process
• Not reported exceptions (100% review); investigate reason for not being reported and correct the re porting accordingly
• Assurance of reports completeness and accuracy for I-score Consumer loans’’ and ‘’Cards’’ reports before sending them to I-score company

• Review the I Score reports of post write off settlement cases to confirm that they were correctly updated on the credit bureau.

• Conducted thorough investigations of suspicious transactions, minimizing financial losses for the company.
• Assisted in the improvement of internal controls and policies by providing expert recommendations based on extensive experience in the field.
• Streamlined the process of analyzing transaction data, increasing efficiency within the department.
• Developed strong relationships with law enforcement agencies for improved collaboration in combating credit card fraud.

• Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
• Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
• Documented all daily collections and delinquent account activities by uploading information to company's database.
• Negotiated payment arrangements with clients, resulting in increased revenue for the company.

• Identified customer needs by asking appropriate, open-ended questions.
• Increased customer satisfaction ratings by successfully resolving challenges.
• Exceeded sales targets consistently by implementing effective sales strategies and techniques.
• Developed new territories for expansion, resulting in increased market share.

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.