Coding
Ahmed Mustafa
IT Helpdesk
Alexandria
Summary
Friendly Help Desk Technician , quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
IT Help Desk Officer
Sutherland
Alexandria
01.2022 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Devised solutions to operations issues related to [Software], working closely via phone, email, live chat and web teleconference.
- Provided on-call support for critical issues related to [Software].
- Patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
Education
Bachelor of Management Information System -
Faculty of Commerce
Alexandria 09.2017 - 06.2021
Skills
Support Ticket System Management
undefinedSoftware
Timeline
IT Help Desk Officer
Sutherland
01.2022 - Current
Bachelor of Management Information System -
Faculty of Commerce
09.2017 - 06.2021
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