Support Ticket System Management
Friendly Help Desk Technician with 6 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Detail-oriented IT-Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Methodical IT System Administrator with 6 years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent IT operations.
Support Ticket System Management
Remote System Analysis
Technical Support Triage
Network Infrastructure Monitoring
Strategic planning
Policies and procedures
Staff Management
Certified CCNA , The National Telecommunication Institute
Certified OSA [Operating Systems Administration] , The National Telecommunication Institute
Certified VMware Data Centertualization, The National Telecommunication Institute
Certified Cloud Developer Award , IBM
Certified VMware Data Centertualization, The National Telecommunication Institute
Certified OSA [Operating Systems Administration] , The National Telecommunication Institute
Certified CCNA , The National Telecommunication Institute
Certified Cloud Developer Award , IBM