Hi, I’m
Ahmed Talaat
IT Manager
Sharkia
Summary
Insightful Information Technology Manager with 15 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
23
years of professional experience
2
Languages
Work History
Quicktech Software Solutions
IT Manager
01.2023 - Current
Job overview
- Delivered strategic guidance on technology investments by conducting thorough market research and presenting recommendations to senior leadership.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Oversaw IT department operations and training.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Assisted in development of long-term strategies to grow department and resources.
SHM Industries
IT Manager
01.2020 - 12.2022
Job overview
- Oversaw daily performance of computer systems and immediately responded to technical and infra issues to keep network up and running.
- Oversaw IT department operations and training.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Delivered strategic guidance on technology investments by conducting thorough market research and presenting recommendations to senior leadership.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
EGEEC
Lead .NET Developer
01.2018 - 12.2019
Job overview
- Collaborated with cross-functional teams to gather requirements and deliver high-quality software solutions.
- Tuned systems to boost performance.
- Analyzed work to generate logic for new systems, procedures and tests.
- Estimated work hours and tracked progress using Scrum methodology.
- Tested functional compliance of company products.
- Optimized dust, temperature and humidity controls for installed systems.
- Monitored database performance to keep workflows running smoothly.
Fridal
IT Section Head
01.2011 - 12.2017
Job overview
- Diagnosed and executed resolution for network and server issues.
- Analyzed network traffic and performance metrics to optimize system performance.
- Developed multi-site IT execution strategies, aligning work orders at 10 locations to effectively align available resources with historical service data.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Planned and implemented upgrades to system hardware and software.
Honeywell
.NET Developer
01.2009 - 12.2011
Job overview
- Integrated third-party APIs to enhance application functionality, resulting in improved user satisfaction.
- Monitored database performance to keep workflows running smoothly.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Conducted regular performance evaluations of developed applications using profiling tools, optimizing resource utilization.
- Analyzed work to generate logic for new systems, procedures and tests.
- Devised innovative solutions to complex technical challenges, improving overall application stability.
IMC
IT Network Engineer
01.2007 - 12.2008
Job overview
- Evaluated emerging technologies for potential integration into the existing IT infrastructure, staying ahead of industry trends.
- Optimized network security by conducting vulnerability assessments and implementing necessary measures.
- Conducted regular maintenance on networking equipment, guaranteeing optimal performance and longevity.
- Collaborated with vendors to identify best options for optimizing network performance.
- Monitored network hardware operations to evaluate proper configuration.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Development And Technology
IT Support Specialist
01.2004 - 12.2006
Job overview
- Translated complex technical issues into digestible language for non-technical users.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Maximized user productivity by delivering comprehensive end-user training on software applications and hardware usage.
- Promoted efficiency among departments with prompt resolution of system issues.
TAG Computer And Trading
IT Help Desk Technician
02.2001 - 12.2003
Job overview
- Contributed to disaster recovery planning efforts, safeguarding critical data against potential loss or corruption.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assisted with updating technical support best practices for use by team.
Education
Ain Shams UniversityCairo
Bachelor of Accountancy from Accounting
04.2001
Skills
Project lifecycle management
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Timeline
IT Manager
Quicktech Software Solutions
01.2023 - Current
IT Manager
SHM Industries
01.2020 - 12.2022
Lead .NET Developer
EGEEC
01.2018 - 12.2019
IT Section Head
Fridal
01.2011 - 12.2017
.NET Developer
Honeywell
01.2009 - 12.2011
IT Network Engineer
IMC
01.2007 - 12.2008
IT Support Specialist
Development And Technology
01.2004 - 12.2006
Ain Shams University
Bachelor of Accountancy from Accounting
04.2001
IT Help Desk Technician
TAG Computer And Trading
02.2001 - 12.2003
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