Dina Ahmed Hussien
Travel Consultant
Maadi
Summary
Customer service-oriented professional with 3+ years of experience in the travel industry. Proven relationship management skills, recognized expertise in destination research, and cross-selling products. Aiming to leverage my travel knowledge and experience to provide exceptional customer service for corporate clients of your company.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Forex trader
Freelancing
12.2015 - 01.2019
- Working as Forex trader and market analysis since 2015,
- I'm responsible for the timely buying and selling of foreign currencies
- Recommend competitive foreign exchange rates based on market performance
- Review orders to ensure accuracy, proper record keeping, and conformance to regulations
- Carry out trades and maintain the client's accounts.
- Met with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information.
Travel Consultant
Teleperformance (Expedia)
Cairo
03.2020 - Current
- Assist corporate clients with online bookings for complex international travel arrangements and other related reservations
- Develop collaborative professional relationships through clear and effective communication with vendors
- Provide excellent customer service by going above and beyond for clients to consolidate brand loyalty and exceed monthly KPI goals
- Maintain accurate customer account data and stay up-to-date on travel and premium luxury products
- Assume additional responsibilities at the request of leadership to support business needs and growth
- Researched destinations, arranged travel, hotel, and transportation bookings and supervised credit card payments online to ensure proper handling of sensitive information
- Tailored itineraries to meet customers’ specific needs and budgets to improve customer experience and build stronger client relationships
Education
administration - Foreign trade department
Helwan University
09.2015 - 10.2019
Skills
SABRE GDS
Amadeus GDS
Customer service experience
Interpersonal communications
Teamwork and Collaboration
Decision-Making
Cultural Awareness
Excellent Communication
Planning and Coordination
Certification
Forex training - Faculty of economy and political science, Cairo university.
Additional Information
Enthusiastic Travel Agent with a proven record of success arranging and managing vacations to meet customers' needs seeks an opportunity to use my experience to serve a wider range of travel needs.
Timeline
Travel Consultant
Teleperformance (Expedia)
03.2020 - Current
Forex trader
Freelancing
12.2015 - 01.2019
administration - Foreign trade department
Helwan University
09.2015 - 10.2019