Eslam Saleh El-Deen

a B2B Business,Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

contact between an organisation and its clients: answering queries, offering advice.

• An Operation Agent at Al-Matar Travel Application "Saudi Arabia market" Daily Duty: Flights and Hotels Amendments and Cancellation Requests Resolving Received from Call Center, Social Media and E-mail.
• Online Tools: Sabre red, Al-Matar Back Office "financial".

• Selling travel products & tour packages; and dealing with customer enquirers.
• Managing & motivating staff to meet targets, thus ensuring the profitability of the company.
• Meets and communicates with irate customers and listens to their grievances.
• He takes necessary actions to resolve their complains.

• Tour operation, customer service and front line employee; handling hotels and flight booking worldwide, arranging tours and transfers and travel Packages and Visa Procedures, Excellent knowledge of key suppliers Worldwide like GTA Destination of the world, TBO Holidays, Lots of Hotels.
• Etc.
• And arranging tailor made & fixed packages, handling travel problems and preparing selling reports and destinations presentations.

• Handle international and domestic packages for the individual customers who may request travel plan such as Tickets, Accommodation, Transfers and Sightseeing worldwide for different kind of customers Families,Honeymooners and youth.