Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Professional Training Courses
Timeline
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Esraa Khairy Ibrahim Essawii

Cairo

Summary

Senior Travel Consultant with over 5 years of experience in customer service, sales, and quotation management within the travel and tourism sector. Demonstrated expertise in team leadership and client relationship management, with a focus on non-air accommodation quotations. Proven ability to set and achieve demanding goals for quality control and team productivity. Prepared to leverage extensive skills and experience in a challenging, growth-oriented role.

Overview

7
7
years of professional experience

Work History

Senior Officer – Quotation Management (QM Team)

Almosafer
Giza
04.2024 - 05.2025
  • Created accurate quotations for non-air accommodations.
  • Coordinated with suppliers and internal stakeholders.
  • Supported colleagues with pricing and proposal strategies.

Senior Officer – BT Quotation Management (Non-Air Accommodations)

Almosafer
Giza
07.2024 - 12.2024
  • Handled corporate booking quotations with precision and speed.
  • Delivered competitive proposals tailored to client needs.

Call Center Sales Officer

Almosafer
Giza
01.2023 - 04.2024
  • Sold travel packages and services to clients via inbound/outbound calls.
  • Consistently met and exceeded sales targets.

Customer Service Agent – Back Office (Uber Technology)

Majorel
Cairo
01.2020 - 08.2022
  • Provided support on Uber's platform, handling backend operations.
  • Acted as Subject Matter Expert (SME) within the team.

Secretary & Receptionist (Part-Time)

Institute Lorca (Language Center)
Giza
08.2018 - 05.2019
  • Managed front desk operations and scheduling.
  • Assisted administrative staff and students.

Education

Bachelor of Arts - Spanish Language & Literature

Cairo University, Faculty of Arts
Giza, Egypt

Skills

  • Customer service and sales
  • Team leadership and collaboration
  • Microsoft Office proficiency
  • Communication and negotiation
  • Time management
  • Product expertise
  • Problem solving
  • Quotation management
  • Supplier coordination
  • Pricing strategies
  • Customer relationship management
  • Effective communication

Languages

  • Arabic, Native
  • English, Excellent
  • Spanish, Good command

Personal Information

Date of Birth: 11/13/95

Professional Training Courses

  • Managing Quality – Almosafer
  • Critical Thinking – Almosafer
  • Gain Customer Loyalty by Demonstrating Excellence – Almosafer
  • How to Be More Confident – Almosafer
  • Nonverbal Communication – Almosafer
  • Dealing with Difficult People – Almosafer
  • Ownership and Accountability – Almosafer
  • Critical Thinking: Think Harder and You’ll Get It Right – Almosafer

Timeline

Senior Officer – BT Quotation Management (Non-Air Accommodations)

Almosafer
07.2024 - 12.2024

Senior Officer – Quotation Management (QM Team)

Almosafer
04.2024 - 05.2025

Call Center Sales Officer

Almosafer
01.2023 - 04.2024

Customer Service Agent – Back Office (Uber Technology)

Majorel
01.2020 - 08.2022

Secretary & Receptionist (Part-Time)

Institute Lorca (Language Center)
08.2018 - 05.2019

Bachelor of Arts - Spanish Language & Literature

Cairo University, Faculty of Arts
Esraa Khairy Ibrahim Essawii