Fedaa Eleslam Mohamed
Alexandria,Egypt
Summary
Team Leader with a proven track record in driving revenue growth and executing strategic initiatives. Expertise in aligning workplace culture with organizational mission and values to enhance team performance. Seeking opportunities that recognize and reward hard work and dedication.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Sales agent
Online Company
Alexandria, Egypt
06.2021 - 09.2021
- Facilitated customer product selection tailored to individual needs and preferences.
- Processed transactions efficiently using point-of-sale system.
- Maintained extensive product knowledge to provide informed recommendations.
- Resolved customer inquiries and issues to ensure satisfaction and loyalty.
Student assistant
Private Emloyer
Alexandria, Egypt
09.2021 - 06.2022
- Organised academic materials and resources for student access.
- Prepared classroom environments to support faculty members during lessons.
- Coordinated communication between students and staff to resolve inquiries.
- Gathered news from various departments for university newsletters.
- Maintained accurate records for student services.
Customer service representative
Sutherland
Alexandria, Egypt
07.2022 - 04.2023
- Resolved customer inquiries and provided solutions to enhance satisfaction.
- Addressed conflicts and complaints to ensure positive experiences.
- Coordinated with team members to streamline processes for improved service delivery.
- Implemented feedback mechanisms to gather insights and drive service enhancements.
Customer care representative
Concentrix
Alexandria, Egypt
05.2023 - 06.2024
- Resolved customer inquiries and provided detailed information on products and services.
- Streamlined service processes through effective collaboration with team members.
- Managed high-volume interactions while ensuring professionalism in all communications.
- Documented feedback and communicated insights to enhance service delivery standards.
Subject matter expert
Concentrix
Alexandria, Egypt
07.2024 - 12.2024
- Developed comprehensive training materials to enhance team expertise and skills.
- Facilitated workshops and seminars promoting professional growth and knowledge sharing.
- Conducted thorough research providing insights on industry trends and best practices.
- Collaborated with cross-functional teams to streamline processes and boost efficiency.
- Mentored junior team members, reinforcing their understanding of core responsibilities.
- Reviewed and critiqued peer works, ensuring adherence to high standards in the field.
- Worked closely with colleagues on projects, achieving successful outcomes for initiatives.
Team leader
Concentrix
Alexandria, Egypt
01.2025 - Current
- Led team to ensure effective communication and collaboration among members.
- Developed streamlined processes that enhanced operational efficiency.
- Mentored junior staff to improve skills and foster professional development.
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Coordinated project schedules and resources to meet deadlines and objectives.
- Resolved conflicts and addressed team concerns to maintain a positive work environment.
- Analysed performance metrics to identify optimisation opportunities.
- Conducted regular performance reviews to track individual progress and improvement areas.
Education
Bachelor of Business Administration - Managment
Faculty of commerce, English Department
Alexandria 09.2018 - 06.2022
Skills
- Process improvement understanding
- Tolerance and patience
- Leadership proficiency
- Microsoft Excel
- Issue resolution
- Training and Development
- Active listening
Affiliations
- reading
- Learning new languages
- Painting
Timeline
Team leader
Concentrix
01.2025 - Current
Subject matter expert
Concentrix
07.2024 - 12.2024
Customer care representative
Concentrix
05.2023 - 06.2024
Customer service representative
Sutherland
07.2022 - 04.2023
Student assistant
Private Emloyer
09.2021 - 06.2022
Sales agent
Online Company
06.2021 - 09.2021
Bachelor of Business Administration - Managment
Faculty of commerce, English Department
09.2018 - 06.2022
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