Gaber Mohamed Abdel Baset
Business Banking Relationship Manager
Cairo
Summary
Experienced banking professional with expertise in customer success, business banking, cross-selling, customer relations, and consistently achieving sales targets. Strong background in analyzing financial records and preparing financial statements as an accountant. Skilled in developing and maintaining client relationships, driving financial growth, and delivering tailored solutions. Known for effective team collaboration, adaptability to changing needs, and a results-focused approach. Brings expertise in risk assessment, financial analysis, and strategic planning. Reliable and effective at fostering trust and achieving client satisfaction.
Overview
16
16
years of professional experience
2008
2008
years of post-secondary education
3
3
Certifications
Work History
Business Banking Relationship Manager
CIB
01.2025 - Current
- Drive the Business Banking sales process through developing relationships with key targeted clients and attracting NTB customers that suit the Business banking criteria, to maximize market penetration and achieve the annual Budgeted plan
- Attract new Business banking companies to maximize Bank’s liabilities, assets, and trade finance as well as cross selling CIB’s affiliates
Growth Business Banking
CIB
01.2021 - 12.2024
- Grow current business, maximize customer penetration and share of wallet through:
- Serving business banking customers with top-notch financial solutions and services
- Uncover the true potential of the assigned growth portfolio
- Attract new to bank customers as per the segment criteria to maximize liabilities and trade finance as well as cross selling
- Provide business customers with basic information on all bank’s products/services to increase customer awareness and ensure high level of quality service
Personal banker
CIB
01.2019 - 12.2020
- Opening individual new accounts and cross sell bank’s products (credit card and overdraft) in alignment with the bank’s policies and procedures
- Following the day-to-day operations related to the account opening and following up for the customer’s requests and complaints
- Maintaining strong working relationships with the customers to ensure their satisfaction with the products and banking services offered
- Solving problems/complaints from customers
Senior Teller
CIB
12.2012 - 12.2018
- Cash Handling: Managing transactions, counting cash and balancing the drawer
- Customer Service: Assisting customers with deposits, withdrawals and account inquiries
- Sales & Referrals: Identifying opportunities to promote bank products and services
- Problem-Solving: Handling disputes, errors and fraud prevention
Call Center and social Media Sr. Officer
Orange
10.2008 - 11.2012
- Identify, analyze and resolve customer issues and inquires
- Respond quickly and effectively to customer inquires or complains
- Able to communicate with customers, even when handling unpleasant or angry customers with building a long-term relationship with the customer
- Handles in the best interest of both customer and company
- Flexible with using the latest applications & automated information systems to analyze the customer’s situation
- Perform any other tasks as requested by the manager
- Monitoring and handling all social media channels
Education
Bachelor Degree - Foreign Trade
Helwan University
Skills
Proficient MS Office User
Strong Cooperative Skills
Effective Stress Management
Effective Communication Skills
Effective Self-Planning
Problem-Solving Skills
Effective Multi-tasking
Effective Cross-Selling Techniques
Portfolio management
Personal Information
- Date of Birth: 07/17/87
- Nationality: Egyptian
- Marital Status: Married
Certification
Credit Course -Eslsca University -In Progress
Timeline
Credit Course -Eslsca University -In Progress
01-2025
Business Banking Relationship Manager
CIB
01.2025 - Current
Growth Business Banking
CIB
01.2021 - 12.2024
Personal banker
CIB
01.2019 - 12.2020
Senior Teller
CIB
12.2012 - 12.2018
Advanced Microsoft Office - IBM
06-2010
Call Center and social Media Sr. Officer
Orange
10.2008 - 11.2012
Advanced English Program - British Council
02-2008
Bachelor Degree - Foreign Trade
Helwan University