Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
Personal Information
Timeline
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Ganna Amr Mohamed

Ganna Amr Mohamed

German Technical Support
Cairo

Summary

Multilingual Technical Support Specialist assisting users in German and English, skilled in troubleshooting software issues, guiding customers through technical processes. and delivering fast, reliable solutions.

Overview

4
4
years of professional experience
1
1
Certification
3
3
Languages

Work History

German Technical Support

Concentrix
09.2023 - Current
  • German technical support by Microsoft account.
  • Solving the Software problems of windows and office.

German Customer Support

Webhelp
10.2022 - 02.2023
  • In Airbnb account i was receiving calls and Emails from customers to solve their problems.

Sales

Luxury Shades
02.2021 - 03.2021


  • Sending offers to social media users to get brand Ambassadors.
  • Luxury Shades is a brand of luxury glasses.

Education

Bachelor of Commerce - English section

Helwan University
Helwan, C
09.2019 - 09.2022

High School Diploma -

Future Language School
Cairo, Egypt
04.2001 -

Skills

  • Teamwork

  • Flexibility

  • Attention to Details

  • Good at searching

Certification

EF Set, https://www.efset.org/cert/U27guw

Interests

Drawing
Reading

Personal Information

  • Date of Birth: 12/20/00
  • Gender: Female
  • Nationality: Egyptian

Timeline

German Technical Support

Concentrix
09.2023 - Current

German Customer Support

Webhelp
10.2022 - 02.2023

Sales

Luxury Shades
02.2021 - 03.2021

Bachelor of Commerce - English section

Helwan University
09.2019 - 09.2022

High School Diploma -

Future Language School
04.2001 -

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Ganna Amr MohamedGerman Technical Support