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Gihane Mourad
VP Sales
Cairo,Great Cairo
Summary
With a proven track record of 26 years at Thales I excel in sales leadership, team building and media fronting, i excel in enhancing business development through strategic planning and innovative sales techniques. My approach has significantly expanded market reach in multiple sectors eg telecommunication, digital transactions and transport and fostered robust client relationships, achieving notable sales growth. Skilled in coaching and mentoring, I inspire teams to exceed targets, embodying motivational leadership.
Overview
27
27
years of professional experience
3
3
Languages
5
5
Certificates
6
6
years of post-secondary education
Work History
Regional Sales Manager - Egypt and North Africa
Thales ( RCS Activity - Ground transportation)
Cairo, Egypt
01.2023 - 03.2024
- Increased regional reach in North Africa and Egypt
- Collaborate with ecosystem in payments and ticketing
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Finalized sales contracts with high-value customers.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
Vice President of Sales - MENA
Thales (ex Gemalto - Digital Transactions)
Dubai, United Arab Emirates
03.2017 - 12.2022
- Streamlined internal processes to improve efficiency within the sales department, resulting in faster response times for client inquiries.
- Organized trade shows participation, showcasing company offerings and generating valuable networking connections.
- Established robust sales pipelines through effective lead generation strategies such as targeted outreach or content marketing initiatives.
- Refined pricing strategies based on thorough analysis of historical data, competitor actions, perceived value proposition among target audiences.
- Collaborated closely with other departments to optimize product offerings based on customer feedback and industry insights.
- Managed sales teams effectively, providing clear goals and performance feedback to drive success.
- Mentored junior sales team members, fostering a positive learning environment for professional growth and skill development.
- Increased company revenue by implementing strategic sales plans and targeting key market segments.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Area Sales Manager - ME
Thales (ex Gemalto - Digital Transaction)
Dubai, United Arab Emirates
03.2014 - 03.2017
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
- Built lasting relationships with clients through outstanding customer service interactions.
- Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for the entire area.
- Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
- Collaborated with clients and distributors to create and promote new products.
- Prepared sales presentations for clients showing success and credibility of products.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
Sales Manager - NORAM
Thales (ex Gemalto - Digital tranactions)
Toronto, Canada
02.2012 - 03.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
Sales Manager - ME
Thales (ex Axalto - Digital transactions)
Dubai, United Arab Emirates
01.2003 - 02.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sales Assistant - ME
Thales (ex Schlumberger - Digital transactions)
Dubai, United Arab Emirates
09.1999 - 12.2002
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
HR Executive
Schlumberger
Dubai, United Arab Emirates
05.1997 - 01.1999
- Facilitated open communication channels between employees and management to promote a positive workplace culture.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Developed comprehensive onboarding programs to ensure new employees'' smooth transition into the organization.
- Ensured compliance with labor laws and regulations by staying current on industry best practices and updating policies accordingly.
- Managed employee recognition programs, celebrating individual and team accomplishments to encourage continued excellence in performance.
Education
Master of Arts - English Translation
University of Cairo
Cairo, Egypt 09.1994 - 06.1996
Bachelor of Arts - French Literature
University of Alexandria
Alexandria, Egypt 09.1990 - 06.1994
Skills
Sales leadership
undefinedReading, listening to music, culture learning and cooking
I enjoy reading self development books as well as business books a like
Music is a great way for me to unwind, and set the mind to new challenges and see opportunities, my music pallette is quite wide
Cooking and hosting is a passion of mine, i find that local dishes provide great insight about the culture and the heritage of any society, the way the dishes are prepared and tables are set speaks alot about culture and in my travel I got to discover a lot.
Accomplishments
- Spearheaded development of Digital payments in Middle east and North Africa supporting private and government financial institution alike
- Kicked off digital payments in the Middle east for Financial institutions and transport authorities and well as supported growth of Telecom business with major telecom operators.
- Supervised team of 3 located in various geographies in MENA.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeSoftware
Quote
If serving is below you, leadership is beyond you.
Anonymous
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Interests
Listening to music, sports, cooking, learning about cultures, coaching
Certification
Media training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Regional Sales Manager - Egypt and North Africa
Thales ( RCS Activity - Ground transportation)
01.2023 - 03.2024
Media training and addressing media
01-2022
Corporate compliance
11-2019
Wining complex sales
01-2019
Media training
09-2018
Vice President of Sales - MENA
Thales (ex Gemalto - Digital Transactions)
03.2017 - 12.2022
Finance for non finance
01-2017
Area Sales Manager - ME
Thales (ex Gemalto - Digital Transaction)
03.2014 - 03.2017
Sales Manager - NORAM
Thales (ex Gemalto - Digital tranactions)
02.2012 - 03.2014
Sales Manager - ME
Thales (ex Axalto - Digital transactions)
01.2003 - 02.2012
Sales Assistant - ME
Thales (ex Schlumberger - Digital transactions)
09.1999 - 12.2002
HR Executive
Schlumberger
05.1997 - 01.1999
Master of Arts - English Translation
University of Cairo
09.1994 - 06.1996
Bachelor of Arts - French Literature
University of Alexandria
09.1990 - 06.1994
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