HAYTHAM HOSSAM EL DIN OUF
Cairo,Egypt
Summary
A seasoned professional with expertise in community operations and resident experience design, demonstrating strong team leadership and performance management skills. Adept in security and smart systems, property management, and budget planning and control, ensuring efficient operations and enhanced resident satisfaction. Committed to leveraging these competencies to drive organizational success and innovation in property management.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Head of Community Management
Mountain View
New Cairo, Cairo Governorate
2025.12 - Current
- Leading community management operations within a major residential development, with full responsibility for governance, service delivery and overall community performance.
- Leading client affairs and resident engagement to enhance overall satisfaction and experience.
- Introducing more integrated and efficient operational approaches, including smart security concepts and technology-enabled solutions.
- Building and developing high-performing teams to support sustainable community operations.
Community Senior Manager
Madinet Masr
Cairo
2024.01 - 2025.12
- Maintained an 86.5% resident satisfaction rating by simplifying request handling and shifting from reactive to proactive service delivery.
- Used advanced Excel modeling to track budget and KPIs, optimizing spending and allocating resources where most needed.
- Cut emergency maintenance calls by 25% by implementing a custom inspection/checklist system that caught issues proactively.
- Led diverse, multi-disciplinary teams (security, maintenance, cleaning), keeping all functions aligned to high service standards through daily performance tracking.
Community Manager
Madinet Masr
Cairo
2021.04 - 2024.01
- Managed day-to-day community operations across multiple residential zones, overseeing facilities, resident affairs, and on-ground teams.
- Served as the key liaison between management and community members, maintaining strong resident relationships and resolving escalations promptly.
- Supervised operational teams and coordinated with contractors and service providers to ensure timely maintenance and issue resolution.
- Promoted to Senior Manager within less than 3 years based on operational performance and leadership impact.
Associate Manager – Community Management
Emaar Misr (Marassi)
North Coast
2019.12 - 2021.04
- Supported management of a premium seasonal coastal community spanning 10 residential zones with 4,000+ units — one of Egypt's largest second-home destinations.
- Assisted in leading a combined team of 134 members (14 office staff + 120 operations) during peak summer seasons, ensuring smooth community services delivery.
- Coordinated seasonal activation plans, managing the operational transition from off-season to full capacity across all zones.
Team Leader – Community Management
Emaar Misr (Marassi)
North Coast
2017.04 - 2019.11
- Led an on-ground operations team within Marassi’s multi-zone residential community, overseeing daily service delivery and staff performance.
- Acted as a direct escalation point for resident complaints, ensuring timely resolution and maintaining high satisfaction standards.
- Coordinated with facility management teams and vendors to ensure all community areas met Emaar's operational standards.
Senior Executive – Community Management
Emaar Misr (Marassi)
North Coast
2016.04 - 2017.03
- Executed daily community management operations, supporting team leaders in maintaining service quality across residential zones.
- Handled resident inquiries and complaints, developing strong conflict resolution skills in a high-volume seasonal environment.
Executive – Community Management
Emaar Misr (Marassi)
North Coast
2014.05 - 2016.04
- Supported frontline operations across Marassi’s residential zones, gaining foundational experience in large-scale community management.
Room Division Manager
AccorHotels – Mercure Aden
2013.06 - 2013.12
- Managed front office and housekeeping operations for a premium international hotel property.
Front Office Manager
Accor – Mercure Romance Alexandria
Alexandria
2011.06 - 2013.04
- Oversaw all front office operations, managing guest experience, team performance, and interdepartmental coordination.
Night Manager
Accor – Mercure Romance Alexandria
Alexandria
2010.05 - 2011.05
- Managed overnight hotel operations, handling escalations and ensuring guest satisfaction during off-peak hours.
Education
Bachelor - Tourism and Hotels Management
Alexandria University
2003.01 - 2007.01
Skills
- Community Operations
- Resident Experience Design
- Team Leadership & Performance
- Security & Smart System
- Property management
- Budget planning and control
Certification
- Project Management Professional (PMP 6) Issued Apr 2021
- LCCI (Sales / Marketing / Customer care) - 2016
- Engagement & Leadership Practices Celemi - 2024
- Tango - Business Simulation Diploma Celemi - 2024
LANGUAGES
Arabic Native
Native
English Native / Bilingual
Fluent
Italian
Elementary
Timeline
Head of Community Management
Mountain View
2025.12 - Current
Community Senior Manager
Madinet Masr
2024.01 - 2025.12
Community Manager
Madinet Masr
2021.04 - 2024.01
Associate Manager – Community Management
Emaar Misr (Marassi)
2019.12 - 2021.04
Team Leader – Community Management
Emaar Misr (Marassi)
2017.04 - 2019.11
Senior Executive – Community Management
Emaar Misr (Marassi)
2016.04 - 2017.03
Executive – Community Management
Emaar Misr (Marassi)
2014.05 - 2016.04
Room Division Manager
AccorHotels – Mercure Aden
2013.06 - 2013.12
Front Office Manager
Accor – Mercure Romance Alexandria
2011.06 - 2013.04
Night Manager
Accor – Mercure Romance Alexandria
2010.05 - 2011.05
Bachelor - Tourism and Hotels Management
Alexandria University
2003.01 - 2007.01