Karim El Mekawy
New Cairo,Egypt
Summary
Senior Community Management and Customer Experience professional with 15+ years of experience across real estate, hospitality, and operations management. Proven track record in resident engagement, community operations, vendor management, and service excellence within leading developers including SODIC and Imkan Misr. Experienced in leading teams, managing large-scale residential communities, and driving customer satisfaction initiatives.
Overview
22
22
years of professional experience
Work history
Head of Community Management
Imkan Misr
02.2026 - 05.2026
- Lead community management operations and resident engagement initiatives.
- Manage operational budgets, vendor performance, and service quality standards.
- Oversee community communications, activations, and customer satisfaction strategies.
- Coordinate with internal departments to ensure operational excellence.
Community Manager
SODIC
06.2024 - 01.2026
- Handled high-volume resident relations and improved response efficiency across community operations.
- Prepared operational reports and improvement plans.
- Organized community events and supervised outsourced services and vendors.
Community Supervisor
SODIC
11.2021 - 06.2024
- Supervised daily community operations and resident services.
- Ensured timely resolution of customer issues and maintained service standards.
Senior Customer Service Executive
SODIC
04.2018 - 11.2021
- Managed 300+ residents’ cases monthly while maintaining high customer satisfaction standards.
- Maintained customer satisfaction while ensuring policy compliance.
CRM Specialist
Al-Futtaim Group
05.2016 - 03.2018
- Coordinated contracts and after-sales support with internal departments.
- Managed customer concerns, requests, and retention activities.
Creative Video Editor
Mercury Visual Solutions
03.2011 - 05.2016
- Edited TV programs, promos, documentaries, and advertisements.
- Main editor for “Al Qahera 360” with Ossama Kamal.
- Provided voice-over recordings for media productions.
- Portfolio: Vimeo Showreel
Radio Presenter
Capital Club Radio
03.2011 - 05.2013
- Hosted daily and weekly radio shows and celebrity interviews.
- Developed creative content and promotional materials.
Property Consultant
DAMAC Properties
06.2008 - 12.2009
- Presented and promoted regional real estate investment opportunities.
- Conducted sales meetings and client consultations.
Insurance Specialist (Bancassurance)
Allianz
01.2007 - 05.2008
- Sold insurance products and provided financial consultation services.
- Achieved top performer recognition for 3 consecutive quarters.
Front Desk Supervisor
InterContinental Cairo Semiramis
01.2004 - 01.2007
- Supervised front desk operations and VIP guest relations.
- Resolved escalated guest issues and managed critical situations.
Education
Bachelor of Art Education -
Helwan University
Cairo, Egypt 04.2001 - /2003
Skills
- Community Management
- Customer Experience
- Resident Relations
- Budget Management
- Vendor Management
- Team Leadership
- Complaint Resolution
- CRM
- Event Planning
- Stakeholder Management
- Communication
- Hospitality Operations
Languages
English
Fluent
Arabic
Native
Timeline
Head of Community Management
Imkan Misr
02.2026 - 05.2026
Community Manager
SODIC
06.2024 - 01.2026
Community Supervisor
SODIC
11.2021 - 06.2024
Senior Customer Service Executive
SODIC
04.2018 - 11.2021
CRM Specialist
Al-Futtaim Group
05.2016 - 03.2018
Creative Video Editor
Mercury Visual Solutions
03.2011 - 05.2016
Radio Presenter
Capital Club Radio
03.2011 - 05.2013
Property Consultant
DAMAC Properties
06.2008 - 12.2009
Insurance Specialist (Bancassurance)
Allianz
01.2007 - 05.2008
Front Desk Supervisor
InterContinental Cairo Semiramis
01.2004 - 01.2007
Bachelor of Art Education -
Helwan University
04.2001 - /2003