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Hesham Ahmed Mohamed Fathy
Giza
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Seeking to transition into new field with background developed in fast-paced IT environments. Developed skills in network management and cybersecurity, ensuring robust and secure systems. Committed to bringing technical expertise and problem-solving abilities to new challenges.
Overview
10
10
years of professional experience
Work History
IT Specialist at the Court of Cassation
Government Work
01.2015 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and input commands to troubleshoot areas.
- Trained employees on new technologies, increasing competency levels across the organization.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
Education
Bachelor of Accounting - Accounting And Finance
04.2001 -
Software
Css
JavaScript
Timeline
IT Specialist at the Court of Cassation - Government Work
01.2015 - Current
Faculty of Commerce, Cairo University - Bachelor of Accounting, Accounting And Finance
04.2001 -
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