HOSSAM EL DEEN MOHAMMED EL DESOUKY
Cairo,C
Summary
Goal-oriented manager with distinguished experience in telecommunication industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
TAM Large sales manager
Vodafone Egypt
12.2022 - Current
- The Direct Sales manager provides expert knowledge and is responsible for driving a team of account managers for delivery of the direct sales activities through face-to-face, inbound/outbound phone, or door-to-door channels, which drive the sales of products and services directly to business customers
- Focusing on new business and developing existing customer accounts for higher penetration through customer account management
- The Direct Sales manager focusses on performing business dealings, negotiations and signing up contracts and identifying opportunities and strategies to win business from the customers.
Business Operations Sr. Team manager
Vodafone Egypt
11.2021 - 11.2022
- Advises and executes activities of support to sales teams to support the smooth functioning of the frontline channels, to include knowledge base of products and services, bid management, systems management, updating content, training and reporting.
Fixed, Data & Business Solution Supervisor
Vodafone Egypt
10.2013 - 11.2021
- Managing data contact center agents to ensure a consistent high standard customer experience in every contact.
CC Business Solution Support Senior Representative
Vodafone Egypt
12.2011 - 10.2013
- Handling Customers technical queries in store.
Senior Advisor - Customer service representative (UK Account)
Vodafone International Services
04.2011 - 12.2011
- Handling UK customers billing and technical queries.
Senior Advisor - Customer services representative (New Zealand Account)
Vodafone International Services
05.2009 - 04.2011
- Handling core, medium, high and premium segments of Vodafone New Zealand customer.
Call Center Representative
Xceed Contact Center- Du
01.2009 - 04.2009
- Provide customers with all required information related to the company products and services.
Assistant account manager - Sales Department (UK region)
Arafa Holding - Swiss Garments Company
07.2008 - 12.2008
- Managing the launch of new fashion design projects.
Education
PMP - Project Management
Project Management Professional
Egypt 01.2015 - 06.2015
IGCSE -
Cambridge Univerisity
01.2002 - 06.2004
Bachelor Of Accountancy - Accounting And Business Management
Mansoura Univerisity
Egypt 09.2004 - 06.2008
Skills
Leadership & ManagementSales and marketingCustomer ExperienceAnalysis & core reasoningInterpersonal & conflict solvingDynamic Prioritizations and Multi-TaskingBusiness PartneringChange and AdaptabilityData Driven Decision MakingComplexity ManagementExpert Communication & Influential skillsDrives Continuous Improvement
Vendor Management
Territory sales management
Account Management
Sales operation
Client Relationship Management
Performance Management
Continuous improvements
Customer Service
Operations Management
Business Needs Assessment
Empowers high-performing sales teams
Account Acquisition
Military Status
Exempted
Education Certification
- B.A. Faculty of Commerce - English Section, 2008
- IGCSE, 2004
- Communication skills Workshop
- Presentation skills Workshop
- Business Acumen Workshop
- Leadership & People management Workshop
- ITIL
- Network plus
- CMA
- PMP
Personal Information
- Date of Birth: 06/28/88
- Nationality: Egyptian
References
References and letters of recommendation available on request.
Timeline
TAM Large sales manager
Vodafone Egypt
12.2022 - Current
Business Operations Sr. Team manager
Vodafone Egypt
11.2021 - 11.2022
PMP - Project Management
Project Management Professional
01.2015 - 06.2015
Fixed, Data & Business Solution Supervisor
Vodafone Egypt
10.2013 - 11.2021
CC Business Solution Support Senior Representative
Vodafone Egypt
12.2011 - 10.2013
Senior Advisor - Customer service representative (UK Account)
Vodafone International Services
04.2011 - 12.2011
Senior Advisor - Customer services representative (New Zealand Account)
Vodafone International Services
05.2009 - 04.2011
Call Center Representative
Xceed Contact Center- Du
01.2009 - 04.2009
Assistant account manager - Sales Department (UK region)
Arafa Holding - Swiss Garments Company
07.2008 - 12.2008
Bachelor Of Accountancy - Accounting And Business Management
Mansoura Univerisity
09.2004 - 06.2008
IGCSE -
Cambridge Univerisity
01.2002 - 06.2004