Hussein Ramadan
New Cairo
Summary
Strategic Infrastructure Specialist possessing +4 years of success in IT department support and infrastructure management. Highly skilled in system performance analysis and improvements. Eager to assist with perpetuating the NIS mission. Innovative Network Engineer committed to designing and building robust data communication networks. Excels in local area networks, wide area networks and intranets. Researches and understands company's business plan and supports goal attainment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cybersecurity and Infrastructure Consultant
NIS
04.2019 - Current
- Restructured old application processes to improve performance and integrity.
- Increased network reliability by upgrading hardware components and updating software applications accordingly.
- Provided firewall and VPN management, [Type] security and incident response.
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.
- Championed green technology initiatives aimed at reducing energy consumption and promoting a more sustainable IT infrastructure.
- Planned implementation of network enhancements and upgrades.
- Developed disaster recovery plans, safeguarding critical data and minimizing potential losses during unforeseen events.
- Improved infrastructure efficiency by identifying bottlenecks and implementing strategic solutions.
- Acquired and maintained advanced knowledge of networking protocols.
- Mentored junior team members in best practices for managing IT infrastructure projects while fostering an environment of continuous learning and growth.
- Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Troubleshot complex technical issues across multiple platforms, providing timely resolutions minimizing downtime impact on endusers.
- Protected forensic value of data and established monitoring and incident reporting and response procedures.
- Collaborated with stakeholders to gather requirements for new system implementations, ensuring alignment with overall business objectives.
- Implemented proactive monitoring tools, aiding in the early detection of issues before escalating into major problems.
- Provided detailed information on hardware and software products so that appropriate stakeholders could make suitable purchasing decisions.
- Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.
- Managed cross-functional teams to successfully complete large-scale infrastructure projects on time and within budget.
- Demonstrated thorough knowledge of [Type] repair scheduling, planning and logistics.
- Oversaw network performance, making changes to boost overall efficiency and power.
- Developed network test and validation processes to maintain alignment with solution design.
- Oversaw development and maintenance of computer systems, server upgrades and operating systems.
- Streamlined IT operations through automation and integration of various processes.
- Evaluated emerging technologies for potential incorporation into existing systems, enhancing capabilities as needed.
- Spearheaded cloud migration projects, ensuring seamless transitions with minimal disruption to business functions.
- Provided technical expertise in the design and implementation of scalable infrastructure solutions for complex environments.
- Attained efficiencies through implementation of paperless document approval system and new automated sales-to-delivery and order processing system.
- Optimized system performance by implementing server virtualization and consolidation strategies.
- Redesigned network architecture for increased stability, reducing downtime.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Analyzed and produced recommendations on continuous network improvements.
- Led team development and assisted in project management coordination.
- Measured [Type] inventory accuracy using key metrics and collected data.
- Led meetings with departmental managers to review project status, propose changes and draft action plans.
- Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
- Checked rigorous application of information security policies, principles and practices for continuous delivery of network services.
- Analyzed and maintained system and application performance.
- Collaborated with engineering to report issues, manage project deliverables and provide status reports.
- Developed and wrote recommendations for departmental policies, procedures, technical standards and guidelines.
- Defined strategic objectives to identify requirements and outcomes.
- Established strong relationships with vendors, negotiating contracts that yielded cost savings without compromising quality or service levels.
- Standardized processes for deploying new systems or updates, increasing efficiency while maintaining consistency throughout the organization''s infrastructure.
- Served as a trusted advisor to senior leadership on matters related to infrastructure strategy and planning initiatives.
- Analyzed and defined network requirements, optimization and support for [Type] projects.
- Conducted risk assessments with thorough analysis to identify potential security vulnerabilities.
- Pulled wire through EMT and PVC conduits to complete [Type] installations.
- Analyzed, identified and resolved complex network hardware and [Type] problems.
- Supported IT operations for corporate headquarters and nationwide locations.
- Prioritized simultaneous projects to perform effectively under shifting deadlines in fast-paced environment.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Implemented stringent security measures such as encryption and firewalls, protecting sensitive company information from unauthorized access or breaches.
- Provided security incident triage and response.
- Maintained company servers, computers, printers, cables and other equipment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained extensive knowledge in data entry, analysis and reporting.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
Technical Office Manager
HST Group
02.2015 - 04.2019
- Conducted regular audits of existing systems to identify areas for improvement, streamlining their functionality where possible.
- Facilitated smooth transitions during periods of organizational change by effectively communicating new technologies'' benefits.
- Oversaw the procurement and installation of mission-critical hardware and software solutions, optimizing overall performance levels.
- Developed a robust data management system, resulting in more accurate and accessible information for decision-making purposes.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Controlled costs to keep business operating within budget and increase profits.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Developed detailed plans based on broad guidance and direction.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved safety procedures to create safe working conditions for workers.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cross-trained existing employees to maximize team agility and performance.
- Managed senior-level personnel working in marketing and sales capacities.
- Defined clear targets and objectives and communicated to other team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
- Provided professional services and support in a dynamic work environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with a strong work ethic.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Negotiated and executed contracts on behalf of department.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Fostered an environment conducive to innovation by encouraging open dialogue about emerging trends and technological advancements.
- Created reports, presentations and other materials for executive staff.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built and managed processes for tracking and monitoring department performance.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Boosted employee morale by creating user-friendly interfaces that simplified daily tasks and increased efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Led cross-functional teams to complete complex technical projects on time and within budget constraints.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Coordinated office events, seminars and meetings for staff and clients.
- Streamlined office operations by implementing efficient technical systems and processes.
- Reduced downtime by proactively addressing IT issues and providing timely resolutions.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Implemented cybersecurity best practices to protect sensitive company data from potential threats or breaches.
- Created organized filing system to manage department documents.
- Established effective relationships with vendors, negotiating favorable contracts for products and services that met organizational needs.
- Completed bi-weekly payroll for [Number] employees.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of relevant laws and guidelines pertaining to technology use in the workplace.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Identified opportunities for process improvements using data analysis techniques, leading to increased operational efficiency and cost savings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Collaborated closely with senior leadership to develop strategic plans aligned with company objectives, leveraging technology as a competitive advantage.
- Coordinated support services for remote employees, enabling seamless collaboration across departments regardless of location.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed budgets for technology-related expenses, achieving cost efficiencies without sacrificing quality or functionality.
- Mentored junior staff members in technical competencies, fostering a culture of continuous learning throughout the organization.
- Maintained a reliable IT infrastructure by conducting regular system maintenance and updating software as needed, ensuring optimal performance at all times.
- Organized and updated databases, records and other information resources.
- Improved customer satisfaction by ensuring seamless communication between the technical department and other business units.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Enhanced team productivity through the development of comprehensive training programs for new software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Paid attention to detail while completing assignments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Education
Bachelor's Degree in Communications And Electronic - Engineering
Mansoura University
Al Mansurah, Egypt07.2015
Skills
- Network solutions
- Network Problem Solving
- Data Analysis
- Performance Benchmarking
- Network integration
- UNIX Shell
- Network architecture design
- Firewall management tools
- Network Maintenance and Repair
- Load Balancing
- Network security architecture
- Apache Hive
- Video Conferencing
- IP address structure
- Project Estimate Preparation
- Telecommunications Systems
- VPN software
- Application Integration
- Subnetting expertise
- Network Documentation Development
- Equipment Installation Coordination
- Data backups
- VPN Management
- Server Control
- Prototype Development
- Network Security Development
- Storage Area Networks
- Security architecture and technologies
- Network Design Coordination
- Compliance Assessment
- Expansion Projects
- Staff Education
- Capacity Planning
- Incident Management
- Operation Monitoring
- Procedure Development
- Network Troubleshooting
- System Performance Analysis
- Information Security Policies
- Network File Management
- Technology Recommendations
- Operating System Administration
- Infrastructure Automation
- Cloud Infrastructure Management
- Network Hardware and Software
- WAN Acceleration technologies
- Disaster Recovery Planning
- Engineering Team Supervision
- VLAN aggregation
- Network security systems
- Capacity Management
- Backup and Recovery Solutions
- Database Maintenance
- Utilization Management
- Attention to Detail
- Performance Tuning
- Database Administration
- Solution Implementation
- Peripheral Device Maintenance
- Critical Thinking
- Adaptability and Flexibility
- IT security protocols
- Cisco switching expertise
- Integration Testing
- Budget Administration
- Diagram and Chart Preparation
- Cooperative and Dependable
- Company Policy Compliance
- Microsoft ASPNET
- SolarWinds support
- Hardware troubleshooting
- Network configuration
- Virtualization Technologies
- System User Support
- Server Hardware Configuration
- Interoperability Testing
- Interface Determinations
- CiscoWorks
- IT best practice framework expertise
- Data Center Operations
- Cisco equipment familiarity
- Routing protocol expertise
- Platform Selection
- SNMP monitoring
- Decision-Making
- Equipment Inspection
- Technology Upgrades
- Certified Network Professional
- Enterprise Architecture
- Information Processing
- System deployment
- Strategic plan development
- Network Performance Analysis
- Performance Improvements
- Enterprise WiFi management
Certification
- CCIE - Cisco Certified Internetwork Expert
- NCLP10 - Novell Certified Linux Professional 10
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Cybersecurity and Infrastructure Consultant
NIS
04.2019 - Current
Technical Office Manager
HST Group
02.2015 - 04.2019
Bachelor's Degree in Communications And Electronic - Engineering
Mansoura University
- CCIE - Cisco Certified Internetwork Expert
- NCLP10 - Novell Certified Linux Professional 10
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