Ihab Hassan Aldur
Engineer
Cairo
Summary
Experienced automotive and aftersales manager with over 30 years of industry knowledge. Seeking a position to leverage expertise in developing and implementing innovative strategies. Dedicated to driving growth within the aftersales department and enhancing the overall customer experience. Committed to delivering exceptional results through strong leadership, effective communication, and a customer-centric approach. Passionate about continuously improving processes and achieving operational excellence for long-term organizational success.
Overview
35
35
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
After Sales Development Manager
BMW-Global Auto
07.2019 - Current
- Review effectiveness and efficiency of Retailer Management and staff for Branches and make necessary recommendations to subsequent director level
- Auditing, coaching, mystery shopping for process (operation, workshop, reception, warranty, etc...)
- Establish with top management corrective action plan to meet our standard
- In cooperation with Branch Managers ensures that corrective action plans are communicated and implemented relating to Retailer Standards
- Following up customer's feedback reports through , to analyze them and gather remedies for weakness to avoid comebacks as possible, and enhance staff performances
- Renovate branches to meet our standards
Branch Service Manager
BMW- Bavarian Auto Group
01.2011 - 07.2019
- Build, lead, motivate and develop highly successful team that achieves its objectives
- To manage all Service and Technical aspects for full range MINI product
- Aim of continuously enhancing customer satisfaction
- Formulate department budget, conduct operative planning, develop, and use various reporting
- Assist with After Sales Business development of Service sales and marketing
- Plan merchandising and promotional activity to attract new customers
- Identify and implement training processes to ensure team is capable of exceeding customer expectations
- Monitor and manage financial performance of department
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch
Workshop Manager
BMW-Bavarian Auto Group
01.2003 - 01.2010
- Responsible for quality of workshop Services & efficiency
- Provide training in repair techniques & workshop practice
- Ensure that workshop and equipment are clean, safe & in a good working order
- Support technicians with technical know-how
- Assist Service Advisors with technical diagnosis
- Ensure high productivity & efficiency of service force
- Analyze reason for repeat (comeback) jobs
- Establish & monitor on job training performance for all productive staff
- Responsible for time analysis report & preparing it
Workshop Team Leader
BMW-Abu El-Fotouh
01.1999 - 01.2003
- Ensuring that all operations on job card have been carried out fully and in compliance with desired technical standard
- Recording technicians' times for repair operations & monitor efficiency & utilization
Senior Service Advisor
BMW-Abu El-Fotouh
01.1998 - 01.1999
- Responsible for the workshop working capacity & parts turn over
- Establish customers' needs after receiving and welcoming them
- Explain repairs to customer & ensure that he understands the charges
- Promote customer satisfaction & Handle customer complaints within the bounds of his authority
Master Service Advisor
Abdul Latif Jameel (ALJ) Sole Agent Of Toyota and Lexus.
01.1993 - 06.1998
- Loading service center and achieve workshop target
- Following up progress of work through services workshop
- Prepare cost estimation for accident cars
- Maintained high customer satisfaction standards to meet or exceed targets
Maintenance Engineer
ECC Agent of Mercedes
01.1992 - 01.1993
Technical Officer
Egyptian Army Forces
01.1990 - 01.1992
Education
Bachelor of Science - Mechanical Engineering
Cairo University
10.1985 - 07.1989
MBA - Strategic Management
Arab Academy for Science, Technology & Maritime
Skills
Problem-solving
Time management
Team motivation
Operations management
Decision-making
Data-driven decision making
Affiliations
- Certificated BMW Group after Sales Manager Updated service training courses about new vehicles
- BMW Updated information for changes/supplements to the technical data
- BMW Holding of Toyota Master Service Advisor, level two, 1995
Timeline
After Sales Development Manager
BMW-Global Auto
07.2019 - Current
Branch Service Manager
BMW- Bavarian Auto Group
01.2011 - 07.2019
Workshop Manager
BMW-Bavarian Auto Group
01.2003 - 01.2010
Workshop Team Leader
BMW-Abu El-Fotouh
01.1999 - 01.2003
Senior Service Advisor
BMW-Abu El-Fotouh
01.1998 - 01.1999
Master Service Advisor
Abdul Latif Jameel (ALJ) Sole Agent Of Toyota and Lexus.
01.1993 - 06.1998
Maintenance Engineer
ECC Agent of Mercedes
01.1992 - 01.1993
Technical Officer
Egyptian Army Forces
01.1990 - 01.1992
Bachelor of Science - Mechanical Engineering
Cairo University
10.1985 - 07.1989
MBA - Strategic Management
Arab Academy for Science, Technology & Maritime