John Youssef
Heliopolis,Cairo, Egypt
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Passionate for working in hotels and the hospitality industry.
Demonstrated ability to exceed performance targets through effective persuasion and sales strategies.
Overview
3
3
years of professional experience
18
18
years of post-secondary education
2
2
Languages
Work History
Tele-Sales Agent
Ledo International Corp
New Cairo, Cairo Governorate
08.2024 - 11.2024
- Making outbound calls to offer the company's exhibitors discounted hotel room block for companies and businesses travelling for tradeshows and exhibitions that are taking place in the US, Canada, and Europe.
- Built relationships with customers using strong persuasion and active listening skills.
- Overcame objections using friendly, persuasive strategies.
- Utilized sales techniques to build customer interest and close sales.
- Made average of [200+] outbound calls per day.
Front Desk Agent Trainee
Hilton Cairo Heliopolis
07.2023 - 09.2023
- Addressed guest inquiries in a professional manner via face-to-face interactions.
- Worked in Morning, Afternoon, and Night shifts during my training period to get an idea of everything happening.
- Completed Guest Profiles on the OnQ system after the check-in procedure was done by my colleagues.
- Charged VCC reservations and entered the amount on OnQ system afterwards with printing the invoice.
- Helped in making the room key cards for group reservations which were around ~15 to 20 rooms on average, and also scanned all of the passports or IDs of the guests to fasten the check-in process.
- Did a few simple check in steps with guests myself under supervision of the front office shift supervisor.
Food and Beverage Trainee
InterContinental Citystars Cairo, an IHG Hotel
08.2022 - 10.2022
- Worked as a waiter in Mondial Café serving customers who are having breakfast and drinks.
- Inspected dishes and glasses for cleanliness.
- Streamlined the onboarding process for new trainees, reducing time to productivity.
Kitchen Cook Trainee
Le Passage Cairo Airport
08.2021 - 10.2021
- Performed basic food preparation tasks, such as chopping vegetables, to help in the kitchen during peak hours
- Followed health, safety and sanitation guidelines while preparing and serving food.
Education
Bachelor's Degree - Helwan University
Faculty of Tourism And Hotel Management
Al Manyal, Cairo, Egypt. 10.2020 - 07.2024
High School Diploma -
El Nasr School (Formerly The English-School)
Masr El Gedida, Cairo, Egypt 09.2006 - 07.2020
Skills
Sales strategies
Persuasion techniques
Customer Service
Communication skills
Communication skills
Computer skills
Hobbies
Music
Playing Piano
Reading books
Gaming
Timeline
Tele-Sales Agent
Ledo International Corp
08.2024 - 11.2024
Front Desk Agent Trainee
Hilton Cairo Heliopolis
07.2023 - 09.2023
Food and Beverage Trainee
InterContinental Citystars Cairo, an IHG Hotel
08.2022 - 10.2022
Kitchen Cook Trainee
Le Passage Cairo Airport
08.2021 - 10.2021
Bachelor's Degree - Helwan University
Faculty of Tourism And Hotel Management
10.2020 - 07.2024
High School Diploma -
El Nasr School (Formerly The English-School)
09.2006 - 07.2020
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