Karim Elrakad
Sales & Marketing CC Support Specialist
Alexandria
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 6 years of experience in Telecommunication.
Overview
8
8
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Sales & Marketing CC Support Specialist
Telecom Egypt
07.2024 - Current
- Recorded customer feedback and sales data to improve sales and customer experience.
- Conducted 120 outbound phone calls daily to reach potential clients and market products and services.
- Displayed resilience under pressure, managing high call volumes while maintaining a positive attitude towards customers and team members alike.
Customer Service Representative
Telecom Egypt
11.2020 - 07.2024
- Handled customer requests in a professional manner and strives to deliver a first time solution service.
- Exchange information effectively to direct customer requests.
- Ensure customer satisfaction and provide professional customer support.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Lawyer
Dr abdelhakam fouda law office
08.2018 - 10.2020
- Provide Legal Advice and guidance.
- Representing clients in personal status and other legal proceedings in Egypt.
- Attending court hearing.
- Drafting contracts.
Customer Service Representative
Vodafone Egypt
10.2017 - 08.2018
- Responsible of dealing with Customer Complaints and Inquires.
- Ensure customer satisfaction and provide professional customer.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Education
Bachelor of Law - English department
Alexandria University
05.2017
Skills
Time management
Multitasking
Problem handling
Fast typing
Communication
Resourcefulness
Ticket management
Customer relationship building
Target achievement
Sales presentations
Upselling strategies
Certification
Corporate governance workshop, 03/01/19, Levari law firm
Timeline
Sales & Marketing CC Support Specialist
Telecom Egypt
07.2024 - Current
Customer Service Representative
Telecom Egypt
11.2020 - 07.2024
Lawyer
Dr abdelhakam fouda law office
08.2018 - 10.2020
Customer Service Representative
Vodafone Egypt
10.2017 - 08.2018
Bachelor of Law - English department
Alexandria University