Karim Elrakad
Sales & Marketing CC Support Specialist
Alexandria
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 6 years of experience in Telecommunication.
Overview
8
8
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Sales & Marketing CC Support Specialist
Telecom Egypt
07.2024 - Current
- Recorded customer feedback and sales data to improve sales and customer experience.
- Conducted 120 outbound phone calls daily to reach potential clients and market products and services.
- Displayed resilience under pressure, managing high call volumes while maintaining a positive attitude towards customers and team members alike.
Customer Service Representative
Telecom Egypt
11.2020 - 07.2024
- Handled customer requests in a professional manner and strives to deliver a first time solution service.
- Exchange information effectively to direct customer requests.
- Ensure customer satisfaction and provide professional customer support.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Lawyer
Dr abdelhakam fouda law office
08.2018 - 10.2020
- Provide Legal Advice and guidance.
- Representing clients in personal status and other legal proceedings in Egypt.
- Attending court hearing.
- Drafting contracts.
Customer Service Representative
Vodafone Egypt
10.2017 - 08.2018
- Responsible of dealing with Customer Complaints and Inquires.
- Ensure customer satisfaction and provide professional customer.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Education
Bachelor of Law - English department
Alexandria University
05.2017
Skills
Time management
Certification
Corporate governance workshop, 03/01/19, Levari law firm
Timeline
Sales & Marketing CC Support Specialist
Telecom Egypt
07.2024 - Current
Customer Service Representative
Telecom Egypt
11.2020 - 07.2024
Lawyer
Dr abdelhakam fouda law office
08.2018 - 10.2020
Customer Service Representative
Vodafone Egypt
10.2017 - 08.2018
Bachelor of Law - English department
Alexandria University
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