Karim Elrakad
Alexandria
Summary
Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Sales & Marketing CC Support Specialist
Telecom Egypt
07.2024 - Current
- Recorded customer feedback and sales data to improve sales and customer experience.
- Conducted 120 outbound phone calls daily to reach potential clients and market products and services.
- Displayed resilience under pressure, managing high call volumes while maintaining a positive attitude towards customers and team members alike.
Customer Service Representative
Telecom Egypt
08.2018 - 07.2024
- Handled customer requests in a professional manner and strives to deliver a first time solution service.
- Exchange information effectively to direct customer requests.
- Ensure customer satisfaction and provide professional customer support.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Customer Service Representative
Vodafone Egypt
10.2017 - 07.2018
- Responsible of dealing with Customer Complaints and Inquires.
- Ensure customer satisfaction and provide professional customer.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Education
Bachelor of Law - English department
Alexandria University
05.2017
Skills
- Time management
- Multitasking
- Problem handling
- Fast typing
- Communication
- Resourcefulness
- Ticket management
- Customer relationship building
- Target achievement
- Sales presentations
- Upselling strategies
- Customer relationship management
Languages
English
Upper intermediate
B2
Arabic
Proficient
C2
Personal Information
Title: Sales & Marketing CC Support Specialist
Timeline
Sales & Marketing CC Support Specialist
Telecom Egypt
07.2024 - Current
Customer Service Representative
Telecom Egypt
08.2018 - 07.2024
Customer Service Representative
Vodafone Egypt
10.2017 - 07.2018
Bachelor of Law - English department
Alexandria University
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