Summary
Overview
Work History
Education
Skills
Languages
Military Status
Timeline
Generic
MAHMOUD ALREFAEY

MAHMOUD ALREFAEY

Giza

Summary

I have experience in sales, customer account management, customer service, and logistics.

Overview

9
9
years of professional experience

Work History

EXPORT SALES & LOGISTICS SUPERVISOR

Silo Foods For Food Industries
01.2023 - Current

- Develop and implement an export sales action plan that realizes business growth potential.

- Attract new customers to increase sales opportunities.

- Arrange meetings and visits with customers to familiarize themselves with the company, and open new markets in various countries.

- Prepare initial invoices for customers.

- Follow up with the planning team at the factories to complete export orders.

- Create loading requests in the SAP system.

- Monitor warehouse balances in the SAP system on a daily basis.

- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.

- Receiving truck and driver data from the shipping company, and scheduling daily shipments.

- Supervising loading and unloading operations to ensure efficient handling of products while preventing damage or delays in shipping schedules.

- Coordinate with drivers and monitor truck movements to ensure adherence to schedules.

- Contacting customers to confirm the dates for receiving and delivering the shipment.

- The journeys are tracked until they reach the customer.

- Issue export documents (invoice, packing list, health certificate).

- Follow up with customers to ensure receipt of documents and clearance of goods.

- Follow up on customer payments and approve final invoices with the Finance Department.

- Send original documents to each customer in a timely manner.

- Send samples to customers, communicate information to the Sales Department, and track samples until they are delivered to the customer.

- Continuously plan and update plans, schedules, and shipments for all sales transactions.

- Receive invoices from shipping agents and brokers for review and delivery to the finance department for issuing checks. Deal with shipping agents and select the best Prices

Sales Specialist

4 Corner Upvc
07.2022 - 12.2022

Sales Specialist

Syrian Upvc Works
03.2021 - 06.2022

Operating System Specialist

Innovera Education Technology
01.2020 - 01.2021

Customer Service

Blue Bus Egypt
01.2017 - 01.2020

Education

Business Administration -

October High Institute For Engineering & Technology
01.2015

Skills

  • Microsoft Office
  • SAP System
  • Trade Map analysis

Languages

English

Military Status

Completed

Timeline

EXPORT SALES & LOGISTICS SUPERVISOR

Silo Foods For Food Industries
01.2023 - Current

Sales Specialist

4 Corner Upvc
07.2022 - 12.2022

Sales Specialist

Syrian Upvc Works
03.2021 - 06.2022

Operating System Specialist

Innovera Education Technology
01.2020 - 01.2021

Customer Service

Blue Bus Egypt
01.2017 - 01.2020

Business Administration -

October High Institute For Engineering & Technology
MAHMOUD ALREFAEY