Summary
Overview
Work History
Education
Skills
Personal Information
Militarystatus
Timeline
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Marco Magdy Fawzy

Marco Magdy Fawzy

October City

Summary

I am looking forward to working in an organization that matches my personal skills, I am also ready to gain more experience in addition to my professional experience, using my ability to assume work responsibilities and complete them on time. I also welcome working with people from different cultures and nationalities.

Experienced with ticketing systems and team management, ensuring efficient and effective operations. Utilizes strong organizational skills to maintain smooth ticketing processes. Knowledge of customer service principles and conflict resolution techniques.

Overview

12
12
years of professional experience
18
18
years of post-secondary education
2
2
Languages

Work History

Senior Ticketing

Tez Tour
11.2024 - Current
  • Established efficient communication channels between departments for smoother workflow and higher productivity levels.
  • Worked with marketing and sales department to create and implement upsell opportunities for events.
  • Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
  • Processed refunds and exchanges in accordance with company policy.
  • Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.

Ticketing Agent

Tez Tour
07.2024 - 11.2024
  • Streamlined order fulfillment processes by implementing efficient ticketing systems and station organization methods.
  • Played an active role in the recruitment and selection of new team members, ensuring that only highly qualified candidates were brought onboard to maintain high standards of service quality within the ticketing department.
  • Streamlined communication between departments through the implementation of an effective ticketing system for IT support requests.
  • Streamlined citation processing by accurately entering data into the electronic ticketing system.

Senior Ticketing

Madness Travel
12.2022 - 05.2024
  • Explaining the company's products to relevant individuals using catalogs or presentations
  • Convince customers of the advantages of the company's products
  • Engaging in negotiations to reach the best terms of agreements to supply the company's products to its customers
  • Achieving the goals of the corporate sales department according to the established budget

Manager of the Aviation Department

Mr. Tours Company
04.2021 - 03.2022
  • Experience with the IATA system and following up on airlines
  • Dealing with each company's sales and following up on offers submitted by airline companies
  • Place a discount percentage on offers to attract many customers
  • Follow up on BSB invoices for the IATA accounting system

Ticketing Supervisor

Al-Hamis Travel Company
09.2013 - 08.2020
  • General Manager | 2019
  • Participation of all departments within the company
  • Responsible for urgent and important issues such as strategies, administrative structure, employees, budgets, and the company's financial situation, in addition to the record for measuring achievement
  • Executive Manager | 2017
  • Monitor the work of employees
  • Implementing all requests from senior management in achieving the monthly target
  • Persevere in order to achieve more clients
  • Follow up on all departments such as internal and external tourism

Ticketing Consultant

Aphrodite Tourism Company
03.2013 - 09.2013
  • Dealing with the Amadeus system
  • Discussion with customers regarding flight reservations
  • Know the route and offer the best trip at the best price
  • Continuous follow-up with the client to check on him and remind him of the flight date

Education

Bachelor of Commerce -

Cairo University
04.2001 - 01.2019

Skills

Very good in social media sites

Excellent in Computer & Internet

Excellent in Microsoft Office

Excellent user for Excel to solve accounting problems

ICDL training (word - excel - PowerPoint - Access - IT - Windows) and good knowledge of MS Office

Excellent communication and leadership skills

Customer service skills and meeting customer requests

Travel and tourism skills

Marketing, sales and accounts skills

The ability to manage work professionally

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Personal Information

  • Date of Birth: 03/08/94
  • Nationality: Egyptian
  • Marital Status: Married

Militarystatus

Final exempted

Timeline

Senior Ticketing

Tez Tour
11.2024 - Current

Ticketing Agent

Tez Tour
07.2024 - 11.2024

Senior Ticketing

Madness Travel
12.2022 - 05.2024

Manager of the Aviation Department

Mr. Tours Company
04.2021 - 03.2022

Ticketing Supervisor

Al-Hamis Travel Company
09.2013 - 08.2020

Ticketing Consultant

Aphrodite Tourism Company
03.2013 - 09.2013

Bachelor of Commerce -

Cairo University
04.2001 - 01.2019

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Marco Magdy Fawzy