Michael Masry Soliman
Deputy Manager – IT Application Support & Delivery
Cairo
Summary
Experienced IT professional with over 14 years of expertise in supporting the evolution of IT operations, service delivery, and application systems in the banking and financial sectors. Skilled in constructing resilient and efficient IT environments that drive business growth and foster customer trust. Demonstrated hands-on experience with critical systems, while also leading cross-functional teams and guiding organizations through complex digital transformations. Emphasizes the importance of balancing technology with people and purpose, emphasizing collaboration, continuous learning, and leading with integrity to achieve meaningful results and establish a solid foundation for the future.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
13
13
Certifications
2
2
Languages
Work History
Deputy Manager, IT Application Support
National Bank of Egypt (NBE)
02.2025 - Current
- Lead IT application support operations, maintaining the availability and resilience of critical banking platforms.
- Support business growth by improving IT service delivery processes and enhancing system reliability.
- Foster a collaborative team environment, mentoring team members and encouraging innovation and ownership.
- Implement proactive incident management strategies, reducing downtime and ensuring smoother service recovery.
- Partner closely with business and compliance teams to align IT efforts with regulatory and operational needs.
Application Support Team Lead
National Bank of Egypt (NBE)
08.2022 - 02.2025
- Led the migration of the card management system to a modern, scalable platform, improving customer experience and operational efficiency.
- Introduced support for contactless payments and digital wallets, expanding digital service offerings.
- Strengthened application monitoring and incident handling, significantly reducing service interruptions.
- Acted as a trusted advisor between IT teams and business units, translating technical solutions into business value.
IBM WebSphere Application Server Administrator
National Bank of Egypt (NBE)
07.2019 - 07.2022
- Administered critical middleware environments, ensuring consistent performance and security.
- Supported key initiatives for system optimization and application delivery improvements.
- Developed practical solutions to daily operational challenges, keeping business services running smoothly.
Senior Mainframe Z/OS Network Specialist
National Bank of Egypt (NBE)
07.2012 - 01.2020
- Designed and maintained secure mainframe network environments supporting banking transactions.
- Took a hands-on approach to problem-solving, collaborating across departments to resolve complex technical issues.
IT Technical Support
NACITA Corp.
01.2012 - 08.2012
- Provided responsive IT support to help teams stay productive and connected.
- Participated in new infrastructure setups and application rollouts.
System Analyst
Xerox
10.2010 - 12.2011
- Analyzed resource usage and introduced improvements that reduced waste and costs.
- Helped integrate IT solutions to streamline internal workflows.
Education
Bachelor's Degree - Computer Sciences & Information Technology
Cairo University
01.2006 - 01.2010
Skills
IBM z/OS expertise
Experience with Unix environments
Proficient in IBM WebSphere
Windows Server administration
Linux platform expertise
Card management software
Informatica ETL process optimization
FileNet administration
Process optimization expertise
ODM
VCP
Experience with TCP/IP configurations
Proficient in VTAM
SNA
Performance improvements
Cost analysis and savings
Task delegation
Process and procedure development
Certification
TOGAF Certification Program (Enterprise Architecture, Strategy – Udemy)
Timeline
Deputy Manager, IT Application Support
National Bank of Egypt (NBE)
02.2025 - Current
Application Support Team Lead
National Bank of Egypt (NBE)
08.2022 - 02.2025
IBM WebSphere Application Server Administrator
National Bank of Egypt (NBE)
07.2019 - 07.2022
Senior Mainframe Z/OS Network Specialist
National Bank of Egypt (NBE)
07.2012 - 01.2020
IT Technical Support
NACITA Corp.
01.2012 - 08.2012
System Analyst
Xerox
10.2010 - 12.2011
Bachelor's Degree - Computer Sciences & Information Technology
Cairo University
01.2006 - 01.2010