Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Michael Masry Soliman

Michael Masry Soliman

Deputy Manager – IT Application Support & Delivery
Cairo

Summary

Experienced IT professional with over 14 years of expertise in supporting the evolution of IT operations, service delivery, and application systems in the banking and financial sectors. Skilled in constructing resilient and efficient IT environments that drive business growth and foster customer trust. Demonstrated hands-on experience with critical systems, while also leading cross-functional teams and guiding organizations through complex digital transformations. Emphasizes the importance of balancing technology with people and purpose, emphasizing collaboration, continuous learning, and leading with integrity to achieve meaningful results and establish a solid foundation for the future.

Overview

15
15
years of professional experience
4
4
years of post-secondary education
13
13
Certifications
2
2
Languages

Work History

Deputy Manager, IT Application Support

National Bank of Egypt (NBE)
02.2025 - Current
  • Lead IT application support operations, maintaining the availability and resilience of critical banking platforms.
  • Support business growth by improving IT service delivery processes and enhancing system reliability.
  • Foster a collaborative team environment, mentoring team members and encouraging innovation and ownership.
  • Implement proactive incident management strategies, reducing downtime and ensuring smoother service recovery.
  • Partner closely with business and compliance teams to align IT efforts with regulatory and operational needs.

Application Support Team Lead

National Bank of Egypt (NBE)
08.2022 - 02.2025
  • Led the migration of the card management system to a modern, scalable platform, improving customer experience and operational efficiency.
  • Introduced support for contactless payments and digital wallets, expanding digital service offerings.
  • Strengthened application monitoring and incident handling, significantly reducing service interruptions.
  • Acted as a trusted advisor between IT teams and business units, translating technical solutions into business value.

IBM WebSphere Application Server Administrator

National Bank of Egypt (NBE)
07.2019 - 07.2022
  • Administered critical middleware environments, ensuring consistent performance and security.
  • Supported key initiatives for system optimization and application delivery improvements.
  • Developed practical solutions to daily operational challenges, keeping business services running smoothly.

Senior Mainframe Z/OS Network Specialist

National Bank of Egypt (NBE)
07.2012 - 01.2020
  • Designed and maintained secure mainframe network environments supporting banking transactions.
  • Took a hands-on approach to problem-solving, collaborating across departments to resolve complex technical issues.

IT Technical Support

NACITA Corp.
01.2012 - 08.2012
  • Provided responsive IT support to help teams stay productive and connected.
  • Participated in new infrastructure setups and application rollouts.

System Analyst

Xerox
10.2010 - 12.2011
  • Analyzed resource usage and introduced improvements that reduced waste and costs.
  • Helped integrate IT solutions to streamline internal workflows.

Education

Bachelor's Degree - Computer Sciences & Information Technology

Cairo University
01.2006 - 01.2010

Skills

IBM z/OS expertise

Certification

TOGAF Certification Program (Enterprise Architecture, Strategy – Udemy)

Timeline

Deputy Manager, IT Application Support

National Bank of Egypt (NBE)
02.2025 - Current

Application Support Team Lead

National Bank of Egypt (NBE)
08.2022 - 02.2025

IBM WebSphere Application Server Administrator

National Bank of Egypt (NBE)
07.2019 - 07.2022

Senior Mainframe Z/OS Network Specialist

National Bank of Egypt (NBE)
07.2012 - 01.2020

IT Technical Support

NACITA Corp.
01.2012 - 08.2012

System Analyst

Xerox
10.2010 - 12.2011

Bachelor's Degree - Computer Sciences & Information Technology

Cairo University
01.2006 - 01.2010
Michael Masry SolimanDeputy Manager – IT Application Support & Delivery